Kenneth Nkonge

Monitored both print and electronic media daily, identifying issues and trends of concern through content analysis. Collected and analyzed data, wrote reports on media coverage, and prepared presentations for stakeholders.

Successfully achieved and surpassed targets within the payroll and human resource software industry, collaborating effectively with a cohesive team. Implemented strategies to increase renewal rates, minimize customer churn, and proactively identified opportunities for cross-selling and upselling.

Responded promptly to customer inquiries and effectively managed and resolved customer complaints, maintaining a high level of professionalism. Utilized computer systems to process sales, place customer orders, and provided comprehensive product and service information.

Reviewed customer and account source documents, meticulously identifying and resolving discrepancies, and gathered accurate information for risk assessment. Maintained data entry requirements by diligently following data program techniques and procedures.

Conducted regular checks on microfinance group progress and ensured self-help groups had access to financial services. Managed loan recoveries on default, documented for future reference, and approved loan applications.

Obtained a Certificate in Computer studies, focusing on fundamental computer skills and applications. This certification provided essential technological proficiency.

Completed secondary education, earning the Kenya Certificate of Secondary Education. This foundational education provided a broad academic background.

Completed a Diploma in Banking & Finance, gaining foundational knowledge in financial principles and banking operations. This program equipped me with skills relevant to the financial services industry.