SI

Open to opportunities

Sharon Israel

@sharonisrael

I resolve customer issues, coordinate executive operations, and keep teams and processes running smoothly.

What I'm looking for

I'm seeking a remote customer service, executive support, or administrative role where I can resolve issues, manage communication and schedules, coordinate stakeholders, and provide reliable support across global time zones.

I've managed people, processes, and communications across Broron Oil & Gas, Quinak Nigeria Limited, HealthPlus Nigeria Ltd, and CasaBella International for more than six years.

At Broron Oil & Gas, I serve as the primary contact for 100+ employees and external partners, resolving concerns, managing leadership schedules and correspondence, and preparing reports that support senior management decisions. I also coordinate vendors, HMO providers, and regulatory bodies while protecting confidential information.

My earlier HR work involved timely employee and candidate communication, benefits administration, records management, policy guidance, and sensitive exit interviews. I bring a calm, empathetic, solutions-first approach to complaint resolution and stakeholder support.

As a Branch Manager, I delivered daily customer service, resolved complaints, managed operations and financial records, and trained teams to maintain service standards. I'm available for remote work across time zones with a reliable home-office setup.

Experience

Work history, roles, and key accomplishments

BG

Current

Human Resource Manager

Current

Broron Oil & Gas

Jan 2022 - Present (4 years 7 months)

Served as primary point of contact for 100+ employees and external partners, resolving concerns and complaints promptly. Managed complex scheduling, correspondence, and documentation for leadership, ensuring accuracy and confidentiality.

Complaint Resolution Calendar Management Documentation Vendor Management Report Writing Data Analysis Conflict Resolution Team Leadership Microsoft Office Google Workspace HRIS CRM Zoom Slack Teams

QL

Human Resource Officer

Quinak Nigeria Limited

Jul 2019 - Dec 2021 (2 years 5 months)

Managed end-to-end communication with candidates and staff via phone, email, and in person, ensuring a positive professional experience. Administered compensation, benefits, and leave programs, maintaining accurate records and responding to queries.

Record keeping Benefits Administration Employee Relations Vendor Management Exit Interviews Counseling Microsoft Office Google Workspace

HI

Branch Manager

HealthPlus Nigeria Ltd & CasaBella International

Feb 2013 - Dec 2017 (4 years 10 months)

Delivered direct in-person customer service daily, resolving complaints and ensuring product quality met expectations. Oversaw daily branch operations, prepared reports, and supervised a team of five.

Customer Service Complaint Resolution Operations Management Team Supervision Financial Record Keeping Reporting Training

Education

Degrees, certifications, and relevant coursework

UL

University of Lagos

Bachelor of Science, Employment Relations and Human Resource Management

Earned a Bachelor of Science in Employment Relations and Human Resource Management.

KU

Kogi State University

Diploma, Accounting

Completed a Diploma in Accounting.

Tech stack

Software and tools used professionally

Google Workspace

Tact

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