Open to opportunities

Agboola Olateju Akinyemi

@agboolaolatejuakinye

Message

Human Resources and Customer Experience leader driving improved service and people performance.

Nigeria

Message

What I'm looking for

I am seeking HR or operations roles where I can lead people-focused initiatives, improve service delivery, and implement efficient processes in a collaborative culture.

I am a results-driven Human Resources, Administrative, and Customer Experience professional with over 10 years of progressive experience across electronics, government services, healthcare, education, and service-based organizations. I lead HR and administrative operations, manage customer-facing teams, and improve service delivery through structured processes and compliance.

Throughout my career I have delivered measurable operational improvements — including reducing processing times, improving data accuracy, and resolving high rates of customer and stakeholder issues — while building strong workplace and customer relationships. I have hands-on experience in recruitment, onboarding, performance management, office administration, CRM systems, and policy implementation.

I bring strong communication skills, a focus on operational efficiency, and a commitment to employee engagement and stakeholder collaboration. I pursue roles where I can drive service excellence, develop teams, and implement process improvements that support organizational goals.

Experience

Work history, roles, and key accomplishments

Human Resource / Administrative Manager

Raven Brown Electronics

Oct 2024 - Dec 2025 (1 year 2 months)

Led HR and administrative strategy, managing recruitment, onboarding, compliance, and office operations to improve employee engagement and operational efficiency.

Recruitment Onboarding Employee Relations Office Administration Performance Management Employee Engagement

Customer Support Representative

Raven Brown Electronics

Sep 2024 - Oct 2024 (1 month)

Resolved customer complaints and inquiries across phone, WhatsApp, and social media within SLAs, documenting interactions to ensure service continuity and satisfaction.

Customer Support CRM Documentation

Entry Clearance Assistant

British Deputy High Commission

Aug 2023 - Dec 2023 (4 months)

Processed UK visa application documents and managed passport bank operations with strict compliance, achieving a 95% resolution rate on enrichment requests.

Visa Processing & Compliance Records Management

Operational Agent

TLScontact

Aug 2022 - Feb 2023 (6 months)

Processed visa applications and biometric enrolments per SOPs, improving application turnaround time by 20% and maintaining 99% data accuracy.

Visa Processing Biometrics Process Improvement Documentation

Independent Monitor

World Health Organization

Jan 2022 - Aug 2022 (7 months)

Conducted immunization coverage assessments and coordinated with stakeholders to ensure accurate data collection supporting polio eradication efforts.

Data Collection Public Health Surveillance Reporting

Front Desk / Customer Service Rep

Schubbs Dental Clinics Ltd

Dec 2020 - Nov 2021 (11 months)

Delivered personalized patient service, managed appointment scheduling and records, and supported clinic operations to improve satisfaction and retention.

Customer Service Scheduling Front Desk Operations Communication

Customer Relationship Officer

Masters Ville Schools

Jan 2020 - Nov 2020 (10 months)

Streamlined enrolment processes reducing processing time by 30%, standardized documentation, and resolved 95% of complaints within 24 hours to strengthen relations.

CRM Process Improvement Documentation Enrollment management