Open to opportunities

Sharmaine Roduta

@sharmaineroduta

Message

I am a remote administrative, HR, and customer support professional driving operational excellence.

Philippines

Message

What I'm looking for

I seek a remote role that leverages my administrative, HR, and customer support expertise, allows me to lead teams, improve processes, and drive customer satisfaction in a collaborative, growth-focused company.

I have over nine years of progressive experience across administrative, sales, marketing, HR support, and customer-facing roles, delivering reliable results in fast-paced and remote environments. I consistently meet conflicting deadlines while preserving quality and client satisfaction.

I have led sales and marketing efforts for multiple brands, driving visibility, customer retention, and profitability through strategic campaigns, inventory oversight, forecasting, and new product launches. I have a track record of surpassing revenue objectives and mentoring staff into leadership positions.

In content and platform roles I managed quality assurance and moderation, resolved moderator and system inquiries, and supported HR functions including applicant screening and onboarding. I focus on process improvement, compliance checking, and maintaining platform integrity under pressure.

I am highly organized, detail-oriented, and proficient with Google Workspace, Microsoft Office, Canva, Facebook Ads, CRM platforms, Dropbox, and Skype. I bring strong communication skills, team coordination experience, and a results-driven mindset to roles that require both operational rigor and people leadership.

Experience

Work history, roles, and key accomplishments

Current

Sales & Marketing Manager

Current

Frappey Café Carmen / Sugar Munch by Anaiah / Chick N' Crave

Jan 2025 - Present (7 months)

Spearheaded sales and marketing across three F&B brands, improving visibility and customer retention through strategic campaigns and new product launches. Oversaw inventory, forecasting, and operations to optimize profitability.

Marketing Strategy Customer Engagement Inventory Forecasting Product Launches Campaign Management Social Media Canva

Content Project Approver

EnterTalkPro

Sep 2024 - Dec 2024 (3 months)

Managed and approved AI-related content projects, ensuring brand alignment and quality consistency across deliverables. Acted as final decision-maker to maintain messaging standards and compliance.

Quality Assurance Project Management Brand Consistency Editorial Standards

Quality Checker & Moderator

EnterTalkPro

May 2022 - Aug 2024 (2 years 3 months)

Performed content moderation and quality checks, accurately classifying abusive content and resolving moderator inquiries to maintain platform integrity. Supported HR with applicant screening and onboarding to strengthen team operations.

Content Moderation Quality Control Onboarding System Monitoring Ticketing Systems

Sales & Marketing Manager

G. Telecoms Inc.

Sep 2019 - Aug 2022 (2 years 11 months)

Directed sales and marketing department, driving notable sales growth including three government projects through strategic planning and team mentorship. Built client and supplier relationships to expand business opportunities.

Sales Leadership Marketing Strategy Business Development Mentorship Government Contracting Client Relations Negotiation Forecasting

Assistant Sales & Marketing Manager

Global Satellite Technology Services Inc.

Jul 2017 - Aug 2019 (2 years 1 month)

Assisted in optimizing sales, service, and logistics processes to maximize productivity and grow the customer base by analyzing market trends and pricing strategies. Contributed to increased business production.

Process Optimization Market Analysis Sales Support Logistics Coordination Pricing Strategy Productivity Improvement Customer Acquisition

Sales & Marketing Manager

First United Broadcasting Corporation

Jul 2015 - Jun 2017 (1 year 11 months)

Managed client and distributor relationships to boost retention and adjusted advertising campaigns based on customer behavior to improve engagement. Increased repeat business through targeted outreach.

Client Relations Customer Retention Campaign Optimization Advertising Strategy Stakeholder Management

Customer Service Representative

Teleperformance

Apr 2014 - Apr 2015 (1 year)

Delivered frontline customer support and served as assistant team leader, resolving issues and documenting interactions to foster customer loyalty and contribute to increased sales. Trained and supported team members.

Customer Service Documentation Customer Retention CRM

Education

Degrees, certifications, and relevant coursework

La Consolacion College Manila

Bachelor of Arts, Mass Communication (Broadcasting)

2012 - 2013

Activities and societies: Best Thesis - 1st Place; Thesis title: "Small Steps for Eel Fry: A Proposed Tri-Media Awareness Campaign to Prevent the Illegal Mass Export and Eventual Extinction of Eels in the Province of Cagayan".

Completed Bachelor of Arts in Mass Communication (major in Broadcasting) in April 2013; awarded Best Thesis (1st Place) for a tri-media awareness campaign on eel conservation.