Open to opportunities

Riza Paulina Quibete

@rizapaulinaquibete

Message

Dynamic professional skilled in marketing and customer service.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a highly skilled professional with extensive experience across various roles in marketing, customer service, and human resources. My career has been marked by a commitment to excellence, where I have consistently delivered high-quality results in diverse capacities. From designing SEO strategies to managing email marketing campaigns, I have honed my ability to adapt and thrive in fast-paced environments.

Throughout my professional journey, I have taken on roles such as SEO Content Writer, Email Marketing Specialist, and Customer Solutions Associate, where I developed strong skills in content creation, customer engagement, and team leadership. My recent positions as a Talent Acquisition Manager and HR Generalist Manager have further enriched my expertise in recruitment and employee development, allowing me to contribute to organizational growth effectively.

I am passionate about leveraging my skills to drive results and foster positive relationships within teams and with clients. My goal is to continue growing in a challenging environment where I can apply my knowledge and experience to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Business Admin/Coach Assistant/Customer Service

MicroSourcing

Jul 2024 - Aug 2024 (1 month)

Assisted coaches in facilitating sessions, tracked attendance, responded to communications, and created progress reports for parents.

Administrative Support Customer Service Communication Attendance Reporting Reporting

HR Generalist Manager

tapouts, L.A

Jun 2024 - Jul 2024 (1 month)

Collaborated with department heads on staffing needs, organized employee development programs, and updated HR policies.

HR Management Employee Development Policy Implementation Collaboration

Talent Acquisition Manager

Dempsey Resource Management

May 2024 - Jun 2024 (1 month)

Defined selection processes, screened applicants, and expedited hiring processes while providing onboarding support.

Talent Acquisition Screening Interviewing Onboarding Process Improvement

CSR/Healthcare Advocate and Team Leader

Optum

Jun 2022 - May 2024 (1 year 11 months)

Processed insurance applications, assisted members and providers, trained new agents, and supervised call center operations.

Team Leadership Training Customer Support

Email Marketing Specialist

Upwork

Jul 2020 - Oct 2022 (2 years 3 months)

Created and implemented email marketing strategies, collaborated with teams, and managed email subscriber lists and automation workflows.

Email Marketing Campaign Management Automation Segmentation Collaboration

Customer Solutions Associate

Sykes Asia, Inc.

Feb 2022 - Jun 2022 (4 months)

Handled customer inquiries regarding deliveries, processed orders, and provided support for promotional campaigns while adhering to company policies.

Customer Service Order Processing Communication Problem Solving Compliance

SEO Content Writer

Upwork

Jul 2019 - Jul 2020 (1 year)

Produced high-quality, SEO-optimized content, conducted keyword research, and created content calendars to manage publication schedules.

Content Creation Keyword Research Editing Content Management

Admin Assistant

Upwork

Oct 2018 - Jul 2019 (9 months)

Managed client schedules, organized documents, handled email management, and maintained comprehensive lists of client information using CRM.

Client Management Scheduling Documentation Communication

SEO Copywriter

Upwork

Apr 2018 - Oct 2018 (6 months)

Designed and implemented comprehensive SEO strategies, conducted competitor analysis, and collaborated with developers and content creators to enhance web design and content strategies.

SEO Keyword Research Competitor Analysis Content Strategy Collaboration