Sharita Mitchell
@sharitamitchell
Dedicated global medical transportation coordinator with strong customer service skills.
United StatesWhat I'm looking for
I am currently employed as a Global Medical Transportation Coordinator at Access2Care, where I develop, monitor, coordinate, and implement the district-wide shuttle schedule between campuses. My focus is on optimizing service and efficiency, ensuring that our transportation solutions meet the needs of our clients effectively.
Previously, I worked in retention and sales at Charter Communications, where I excelled in retaining customers and addressing their concerns, whether related to billing or service satisfaction. My experience also includes roles in security and customer service, where I honed my skills in problem-solving and communication, consistently striving to exceed expectations and deliver outstanding results.
Experience
Work history, roles, and key accomplishments
Global Medical Transportation Coordinator
Access2Care, LLC
Mar 2024 - Present (1 year 4 months)
As a Global Medical Transportation Coordinator, I develop, monitor, coordinate, and implement district-wide shuttle schedules to ensure optimum service and efficiency. This role involves strategic planning and execution to streamline transportation operations.
Retention & Sales
Charter Communications
Dec 2022 - Dec 2022 (0 months)
Responsible for retaining customers dissatisfied with services or products, addressing billing concerns, and resolving company-related issues. Additionally, I actively sold more products and services while providing technical support.
Unarmed Security
Securitas
Dec 2020 - Nov 2021 (11 months)
Monitored live camera footage and created temporary badges for visitors and employees. Maintained accurate records by creating Excel charts for package tracking and completing daily activity reports.
Customer Service Representative
Alorica
Mar 2018 - Mar 2019 (1 year)
Managed back-to-back customer calls, striving to resolve problems efficiently and effectively. Set up new customer accounts and assisted with payment processing while meticulously documenting all interactions.
Education
Degrees, certifications, and relevant coursework
Chicago Quest
High School Diploma, General Studies
Completed high school education at Chicago Quest. References are available upon request.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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