Open to opportunities

Sharat Shashidharan

@sharatshashidharan

Message

I build and scale operations and people systems that drive measurable growth across teams, data, and product.

Canada

Message

What I'm looking for

I’m looking to own high-impact operations and people strategy—building from zero, driving measurable KPIs, and coordinating cross-functional execution in fast-moving teams with room to scale globally.

I’m a builder who takes ownership end-to-end—fixing what’s stuck, designing repeatable systems, and scaling teams with clear metrics. As Chief of Staff at Snaptrude, I reversed a churning, deprioritized APAC/ANZ/MENA book to 124% ARR growth, established People Operations from inception, and helped drive a 4X company growth trajectory from seed to Series A.

I’ve also led Finance Operations and growth through practical execution: setting up A/P–A/R from scratch to net-7, improving payment cycles to 97% Net-7, cutting expenses, and automating manual work to save hours per day. Across roles, I’ve built remote-first team operations across multiple countries and time zones, improved vendor and process models, strengthened documentation and KPIs, and delivered measurable performance outcomes.

Experience

Work history, roles, and key accomplishments

Current

Chief of Staff

Current

Snaptrude

Aug 2022 - Present (3 years 10 months)

Owned a churning, deprioritized APAC/ANZ/MENA book and reversed decline to drive 124% ARR growth. Built People Ops from inception, enabling a 4X company growth trajectory to robust Series A, and established Net-7 accounts payable with a 97% Net-7 cycle while leading remote-first operations across 6 countries and 9 time zones.

People Operations Performance Management KPI Design Accounts Payable Finance Operations Remote Team Leadership Investor Stakeholder Operations Cross Functional Documentation

Finance Operations Manager

Wavy

Oct 2021 - Aug 2022 (10 months)

Set up A/P and A/R from scratch and moved to Net-7 payables in under 3 months. Owned IT and software management, reduced expenses by 12%, and automated 28% of manual FinOps processes to save hours of time per day.

Accounts Payable Receivable Accounts Payable Receivable Net 7 Process Design FinOps Software Management Process Automation Stakeholder Management

Operations & Growth Lead

OneClass

Oct 2020 - Oct 2021 (1 year)

Expanded OneClass' vendor base for the premium product 3x while reducing costs by 18%. Improved contributor acquisition by 6x via growth campaign tracking, sustained tutor ratings at 4.8+, and reduced student question answering TAT by 28%.

Vendor Management Cost Optimization Growth Analytics Campaign Tracking SLA TAT Optimization Tutor Community Quality Management

Special Projects

Spoonshot

Jul 2020 - Apr 2021 (9 months)

Improved operations through process improvements to data management techniques and delivered end-to-end ownership across Product, Customer Success, and Operations sub-projects. Collaborated with cross-functional teams to realize milestones by setting up actionable analytics and identifying strategic data partners.

Analytics Reporting Product Operations Customer Success Operations Data Partner Research

Operations Manager - Supply Ops

ResQ

Aug 2019 - Mar 2020 (7 months)

Defined vendor liquidity to address supply-demand gaps and built an operations capacity model to help the business scale efficiently through product improvements. Drove process improvements across operations to bring down TAT and proposed a vendor assessment model that improved supply distribution.

Vendor Liquidity Planning Capacity Models Business Process Improvement Vendor Assessment TAT Reduction Cross Functional Operations Operations & Strategy

Head of Operations

Spoonshot

Mar 2016 - Apr 2019 (3 years 1 month)

Built a 10-member operations team from scratch, defining the operations playbook, KPIs, and metrics, and helped shape company culture as part of the management team. Scaled the recipe database from 5k to 1M recipes (28+ attributes) and improved operations TAT by 113% while owning 6 sub-projects across Sales, Product Research, and Customer Success and hiring 7 people across functional roles.

Data Enrichment Process Improvement Program & Project Management Hiring

Business Manager - Vendor

LocalOye

Jul 2013 - Mar 2016 (2 years 8 months)

Tracked KPIs across 30+ employees spanning 3 teams and trained 25+ members to improve execution. Improved customer happiness index by 12%, conceived 14 new product portfolios, and designed A/B testing strategies to measure impact on product offerings.

KPI Tracking Training & Coaching A B Testing Performance Analytics Operations Coordination