Brenell Dean
@brenelldean
COO at TPP Partner Inc. / Good Tell, scaling operations for 100+ clients across SaaS and services.
CanadaWhat I'm looking for
At TPP Partner Inc. / Good Tell, I provide fractional COO and operations leadership to founder-led and tech-enabled clients across SaaS, MedTech, and service-based industries. I build operating cadences, reporting structures, and KPI dashboards, and have created more than 40 workflows and SOPs to support client delivery and revenue operations.
As COO of Dean's Paralegal Services & Lawyers, I built and scaled a contractor-heavy professional services firm to $600K+ in annual revenue. I designed its operating model across intake, case workflows, contractor assignments, quality control, and billing.
At The Downtown Mission, I rebuilt operational tracking and redesigned workflows, contributing to a 51% revenue increase in three months during a downturn. I also led restructuring and systems changes at Dayspring for teams of up to 125 staff, with zero turnover during the transition.
Experience
Work history, roles, and key accomplishments
Operations & Strategy Lead
The Downtown Mission
Sep 2025 - Present (1 year 1 month)
Led a critical strategy and operations reset for a multi-program organization, focusing on revenue-generating activities and operational scalability. Rebuilt operational tracking and developed SOPs that freed 80 hours per week from manual administrative work.
Fractional COO
TPP Partner Inc. / Good Tell
Jan 2022 - Present (4 years 9 months)
Provided fractional COO and operations leadership to 100+ founder-led and tech-enabled clients across SaaS, MedTech, and service-based industries. Led payroll strategy, SOC 2 compliance readiness, and built 40+ workflows and SOPs.
Chief Operating Officer
Dayspring
Jan 2022 - Dec 2025 (3 years 11 months)
Owned full P&L and day-to-day operations for a service-based non-profit with 12 departments. Led organization-wide restructuring with zero turnover and achieved a clean audit with no errors or adverse findings.
Chief Operating Officer
Dean's Paralegal Services & Lawyers
Jan 2018 - Dec 2023 (5 years 11 months)
Built and scaled a contractor-heavy professional services firm to $600K+ in annual revenue. Designed end-to-end operating model and standardized processes to create a predictable, auditable revenue engine.
Operations & Investor Relations Manager
Virtuoso Capital Ventures
Jan 2018 - Dec 2021 (3 years 11 months)
Managed operations and investor relations workflows for a real-estate investment entity, coordinating onboarding, approvals, and documentation across multiple investors and $8.6M+ in deals.
Education
Degrees, certifications, and relevant coursework
University of Windsor
Bachelor of Arts (Honours), French Studies and Psychology
Bachelor of Arts (Honours) in French Studies and Psychology, with a special topic in Workplace Psychology.
St. Clair College
Paralegal Graduate, Paralegal
Grade: Academic Distinction
Paralegal Graduate with Academic Distinction.
Law Society of Ontario
Licensed Paralegal and Notary Public, Law
Licensed Paralegal and Notary Public.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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