Joanna Spruijt

Architected end-to-end operational infrastructure, team hierarchy, and scalable workflows for business founders.

Directed multi-client project portfolios, coordinated international teams of freelancers, and led rapid-cycle sprint alignments. Restructured internal operations and customer onboarding workflows to accelerate system setup and client retention.

Delivered 894+ hours of fractional operational leadership, team structuring, and process automation. Established departmental KPIs, procedural documentation, cross-functional project plans, and budget tracking systems.

Directed daily operations for an international organization spanning 500+ employees. Scaled annual revenue from €400,000 to €1.6M+ within 18 months and engineered a company-wide efficiency program that slashed operating costs by 20%.

Established and led the Project Management Office (PMO), standardizing governance to enhance project visibility and shorten cycle delivery times. Deployed workflow automations that reduced manual operational workload by 30%.

Spearheaded operational strategy, resource prioritization, and market expansion models for core digital services. Architected onboarding and training curricula that accelerated new-hire integration timelines by 60% and increased 30-day success rates by 35%.

Promoted from Project Manager to Enterprise Key Account Management, directing key international account relationships. Managed enterprise account budgets, pricing models, and strategic contract negotiations.

Managed executive and operational alignment for high-level board meetings and executive leadership teams. Supported organizational development initiatives, monitored budget allocations, and prepared executive reporting.

Bachelor of Science in Clinical Psychology from the University of Vienna.