Sharan Dhinsa
@sharandhinsa
Client Services & Operations professional delivering audit-ready accuracy in sensitive financial administration.
United KingdomWhat I'm looking for
I’m a highly organised, detail-oriented Client Services and Operations professional with 10+ years’ experience across public sector, care services, fintech, technology, and corporate environments. I’m trusted for delivering “100% accuracy,” maintaining audit-ready records, and handling sensitive information with discretion.
In my current role supporting council-run care home services, I manage resident financial accounts with regular reconciliations, administer petty cash and personal allowances, and process monthly staff timesheets for payroll submission. I also lead compliance activities (DBS checks, renewals, and safeguarding monitoring), maintain secure GDPR/CQC-aligned records, and support procurement through purchase orders and invoice processing—while serving as a trusted point of contact for families and Local Authorities.
Experience
Work history, roles, and key accomplishments
Administrator
Bedford Borough Council
May 2022 - Present (4 years 2 months)
Provided end-to-end administrative and operational support to council-run care home services, including resident financial reconciliations and audit-compliant recordkeeping. Processed petty cash/personal allowances, validated staff timesheets for payroll submission, and supported procurement activities such as purchase orders and invoices.
Client Services Advisor
Certua Ltd
Sep 2018 - Sep 2020 (2 years)
Managed high volumes of client queries through a support portal and collaborated with developers to diagnose and resolve technical issues on an insurance platform. Conducted UAT/validation testing, trained partners and users, and produced monthly bordereaux reports for policy servicing.
Procurement / Stock Controller
Schottlander
Sep 2017 - Aug 2018 (11 months)
Forecasted stock levels and produced low-stock reports to minimise back orders. Managed purchasing cycles and supplier negotiations, and maintained accurate product and inventory records in ERP systems.
Contract Co-ordinator
Capita Resourcing
Jul 2016 - Dec 2016 (5 months)
Coordinated contractor onboarding and contract administration within tight deadlines. Liaised with payroll, umbrella companies, and clients to resolve queries efficiently.
Category Assistant
Kwik-Fit Head Office
Jan 2016 - Apr 2016 (3 months)
Produced weekly and monthly stock and spend reports using advanced Excel functions. Managed order queries from retail centres and suppliers and supported category administration activities.
Managed a major financial services account supporting forecasting, reporting, and renewals. Identified up-sell and cross-sell opportunities across IT products and services.
Processed orders, renewals, and invoicing for education-sector clients across Europe. Supported credit control, reporting, and contract administration activities.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
BA (Hons), Business with Law
Completed a BA (Hons) in Business with Law at the University of Hertfordshire.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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