Open to opportunities

Jayesh Singh

@jayeshsingh

Client services and operations professional delivering accurate admin, responsive support, and process improvements in fast-paced teams.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can own day-to-day operations and client support, manage shared mailboxes and records, coordinate scheduling, and continuously improve workflows in a fast-paced, customer-facing environment.

I’m a client service and operations professional with experience in customer support, administrative operations, stakeholder communication, and process coordination in fast-paced environments. I handle client enquiries, onboarding support, record management, reporting, and operational administration while keeping service quality high.

In my current role as Client Services & Operations Administrator at Riskhub, I manage operational records and shared mailbox support, acting as a key point of contact for internal teams, suppliers, and customers via phone and email. I focus on maintaining 98% data accuracy, supporting budgeting and operational tracking, and coordinating scheduling and shipment processing.

I’ve also driven measurable efficiency through process improvement initiatives—reducing administrative delays by 15% and improving workflow efficiency by 18% in prior operations support work. I’m proactive, organised, and detail-focused, with a professional telephone manner and a strong ability to build relationships to resolve queries and improve service delivery.

Experience

Work history, roles, and key accomplishments

Client Services Operations Administrator

Riskhub

Jul 2025 - Apr 2026 (9 months)

Provided client and operational support, managing inventory processes, operational records, and shared mailbox communications to ensure timely service delivery. Supported reporting and budgeting activities, coordinated shipments and stock/replenishment scheduling, and contributed to process improvements that reduced administrative delays.

client support Operations & Administration Reporting Record Management Stock Management Replenishment Scheduling Stakeholder Management Vendor coordination Facilities Administration Process Improvement Documentation

Operations & Client Support Intern

Edyn

Jan 2025 - Jun 2025 (5 months)

Supported the Operations team with administrative coordination across business functions, acting as a liaison between Head Office and hotel teams. Assisted with onboarding documentation and reporting, shared mailbox query handling, and scheduling/logistics for senior operational staff.

Operations Support Administrative Support Liaison Onboarding Operations Documentation Reporting Query Resolution Meeting Coordination Travel Arrangements Scheduling Logistics Support Excel PowerPoint Cross Functional Collaboration

Operation Support Assistant

Jankalyan Society

Sep 2023 - Aug 2024 (11 months)

Supported operational teams by coordinating installation scheduling/allocation and maintaining live tracking and accurate operational records. Handled phone and email customer/stakeholder enquiries and produced reports and documentation to support KPI achievement and workflow efficiency improvements.

Operational Support KPIs Phone Support Scheduling Installation Record Management Job Status Updates Reporting Documentation Workflow Coordination Operational Planning Data Entry Service Delivery

Operations Administrative Assistant Intern

Bharat Sanchar Nigam Limited

Jan 2023 - Aug 2023 (7 months)

Assisted with daily office administration and operational coordination in a busy environment. Supported customer query handling, maintained documentation and records, coordinated internal meetings/events, and performed scheduling and timesheet administration.

Office Administration Operational Coordination Administrative Support Documentation Management Records Management Scheduling Timesheets Administrative Follow Ups Reporting Data Entry

Education

Degrees, certifications, and relevant coursework

University of Liverpool

Master of Science, Management

2024 - 2025

Earned an MSc in Management at the University of Liverpool from September 2024 to November 2025.

Dr. A.P.J Abdul Kalam Technical University

Bachelor of Technology, Electronics Engineering

2020 -

Completed a Bachelor of Technology in Electronics Engineering at Dr. A.P.J Abdul Kalam Technical University starting December 2020 (end month/year not clearly provided).