Open to opportunities

Shantell Treen

@shantelltreen

Message

I’m an experienced administrator who delivers accurate finance, compliance, and efficient support.

United Kingdom

Message

What I'm looking for

I’m looking for a new part time remote working administrative challenge where I can apply my meticulous attention to detail, compliance focus, and proactive problem-solving to support accurate payments, data handling, and a strong team.

I’m an experienced Administrator currently working as a Payouts Administrator, accurately processing and authorising financial payouts for asset finance agreements in line with company policies and regulatory requirements. I review and verify documentation for completeness, accuracy, and compliance, reconcile payment batches, investigate discrepancies, and support month-end reporting, audits, and reconciliations while providing exceptional customer service.

Before this, I built a strong track record across administration and customer-facing operations—planning and controlling centralised stock levels as a Central Stock Planner, and serving as a Service Adviser (promoted to head service adviser) in an FCA-compliant environment. I’m highly organised, proactive and detail-focused, adapt quickly to new systems, and consistently prioritise workloads to meet deadlines and targets while improving processes.

Experience

Work history, roles, and key accomplishments

Central Stock Planner

Plumbing Trade Solutions

Feb 2020 - Mar 2023 (3 years 1 month)

Planned and controlled centralised stock levels across multiple branches, coordinating purchase orders, supplier/warehouse follow-up, and stock allocations for new product launches. Reduced overstock and obsolete inventory through proactive stock reviews while maintaining accurate inventory records and investigating discrepancies.

Stock Control Inventory Management Supplier Coordination POS systems Returns Processing

Service Adviser

Mercedes-Benz

Feb 2015 - Feb 2020 (5 years)

Provided service and retention administration within Daimler Insurance Services, managing FCA-compliant insurance renewals, mid-term adjustments, and complex customer correspondence. Answered on average 40 calls per day, retained customers considering cancellation, and supported new starters through process training.

FCA Compliance Insurance Renewals Mid Term Adjustments Customer Retention Data Entry Customer Correspondence Call Handling

Internal Helpdesk Adviser

Santander

Nov 2013 - Feb 2015 (1 year 3 months)

Supported Santander employees with system issues via phone and remote troubleshooting, escalating unresolved incidents to the IT resolver team and tracking progress until resolution. Produced daily state spreadsheets for advisers and completed customer satisfaction survey follow-ups after calls.

Incident Tracking Escalation Management Spreadsheets Data Analysis

Customer Telerelations Adviser

Santander

Nov 2011 - Nov 2013 (2 years)

Handled incoming customer calls for Santander banking and savings queries, resolving complaints at first point of contact and escalating when necessary. Delivered a training project to simplify account processes, mentored new advisers on call procedures, and acted as Fire/Health and Safety Officer for the office.

Customer Service Complaint Handling Mentoring Banking Savings Administration