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Sharalee Jackson

@sharaleejackson

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Seasoned customer service expert dedicated to improving overall customer satisfaction.

United States

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What I'm looking for

I am looking for a company that values excellent service and provides opportunities for growth and development. I thrive in fast-paced environments and enjoy working with a team to achieve common goals. I am particularly interested in roles that allow me to utilize my strong communication and organizational skills.

I have over 8 years of experience in customer service and clerical roles, where I have honed my communication skills and attention to detail. I am dedicated to providing excellent service and improving our communities. In my previous role as a Family Services Specialist II at the State of Nevada, I assisted families in achieving self-sufficiency by determining eligibility for public assistance and health-related programs. I also provided employment and training services, including assessments, vocational guidance, and support services. Additionally, I have experience as an Office Assistant, Administrative Assistant, File Clerk, Cashier/Customer Service, and Benefit Verification Specialist, where I developed strong organizational and multitasking skills.

Throughout my career, I have demonstrated my ability to effectively communicate with clients and colleagues, handle general office tasks, and maintain accurate records. I am proficient in using various office equipment and software, including typing at 46 words per minute and 10-key operation. I am highly detail-oriented and excel at multitasking in fast-paced environments. I have a high level of proficiency in Microsoft Office, particularly in creating and maintaining spreadsheets using advanced Excel functions and calculations.

I am now seeking a position with a forward-thinking company that shares my passion for delivering excellent service and making a positive impact in our communities. I am confident that my skills, experience, and dedication to customer satisfaction make me an ideal candidate for any customer service or clerical role.

Experience

Work history, roles, and key accomplishments

Family Services Specialist II

Nevada - DWSS

Aug 2015 - Apr 2023 (7 years 8 months)

Assisted families in applying for public assistance & health programs; offered coordinated employment & training services including assessments, vocational guidance, support services & education to clients; conducted interviews with applicants; explained eligibility criteria; evaluated information to determine eligibility, calculate income, & made eligibility & benefit determinations

Communication Skills Problem Solving Analytical Skills Customer Support Interviewing

Office Assistant

Absolute Closets & Cabinetry

May 2015 - Aug 2015 (3 months)

Managed incoming phone calls; effectively communicated project details & updates to clients; handled filing & general office tasks; coordinated installation schedules for the team

Customer Service Scheduling

Administrative Assistant

U.S. Bank Home Mortgage

Jan 2012 - Feb 2015 (3 years 1 month)

Collaborated with members of the administrative team on various projects & events; managed incoming & outgoing mail distribution; maintained both electronic & physical files; acted as the main point of contact for external vendors requiring building access; prepared reports; managed office operations & equipment; assigned, scheduled & distributed files to Mortgage Loan Closers

Administrative Support Event Coordination Microsoft Office Communication Skills Collaboration

File Clerk

U.S. Bank Home Mortgage

Aug 2011 - Jan 2012 (5 months)

Improved workflow efficiency by implementing checklists to verify the completeness of documentation in files prior to submission to the designated Mortgage Loan Closer for finalization; proactively liaised with Loan Processors to secure any outstanding information & documentation needed for file completion

Process Improvement Communication Skills Attention To Detail

Cashier/Customer Service

Chartwells Group

Aug 2010 - May 2011 (9 months)

Provided support to public school students in the acquisition & payment of school lunches; aided kitchen personnel in meal preparation; performed general janitorial responsibilities

Customer Service Cash Collections Communication Skills

Benefit Verification Specialist

RS Medical

Nov 2006 - Oct 2007 (11 months)

Communicated with patients regarding payment options; reviewed medical records to ensure accuracy & completeness; obtained insurance authorizations for durable medical equipment prescribed by the physician; demonstrated proficiency in handling patient information in compliance with HIPAA Privacy & Security Regulations; validated patient information & confirmed insurance coverage

Attention To Detail Communication Skills Computer Literacy