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Sharalee Jackson

@sharaleejackson

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Seasoned customer service expert dedicated to improving overall customer satisfaction.

United States

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What I'm looking for

I am looking for a company that values excellent service and provides opportunities for growth and development. I thrive in fast-paced environments and enjoy working with a team to achieve common goals. I am particularly interested in roles that allow me to utilize my strong communication and organizational skills.

I have over 8 years of experience in customer service and clerical roles, where I have honed my communication skills and attention to detail. I am dedicated to providing excellent service and improving our communities. In my previous role as a Family Services Specialist II at the State of Nevada, I assisted families in achieving self-sufficiency by determining eligibility for public assistance and health-related programs. I also provided employment and training services, including assessments, vocational guidance, and support services. Additionally, I have experience as an Office Assistant, Administrative Assistant, File Clerk, Cashier/Customer Service, and Benefit Verification Specialist, where I developed strong organizational and multitasking skills.

Throughout my career, I have demonstrated my ability to effectively communicate with clients and colleagues, handle general office tasks, and maintain accurate records. I am proficient in using various office equipment and software, including typing at 46 words per minute and 10-key operation. I am highly detail-oriented and excel at multitasking in fast-paced environments. I have a high level of proficiency in Microsoft Office, particularly in creating and maintaining spreadsheets using advanced Excel functions and calculations.

I am now seeking a position with a forward-thinking company that shares my passion for delivering excellent service and making a positive impact in our communities. I am confident that my skills, experience, and dedication to customer satisfaction make me an ideal candidate for any customer service or clerical role.

Experience

Family Services Specialist II

Nevada - DWSS

Aug 2015 - Apr 2023 (7 years 8 months)

Assisted families in applying for public assistance & health programs; offered coordinated employment & training services including assessments, vocational guidance, support services & education to clients; conducted interviews with applicants; explained eligibility criteria; evaluated information to determine eligibility, calculate income, & made eligibility & benefit determinations

Communication Skills Problem Solving Analytical Skills Customer Support Interviewing

Office Assistant

Absolute Closets & Cabinetry

May 2015 - Aug 2015 (3 months)

Managed incoming phone calls; effectively communicated project details & updates to clients; handled filing & general office tasks; coordinated installation schedules for the team

Customer Service Scheduling

Administrative Assistant

U.S. Bank Home Mortgage

Jan 2012 - Feb 2015 (3 years 1 month)

Collaborated with members of the administrative team on various projects & events; managed incoming & outgoing mail distribution; maintained both electronic & physical files; acted as the main point of contact for external vendors requiring building access; prepared reports; managed office operations & equipment; assigned, scheduled & distributed files to Mortgage Loan Closers

Administrative Support Event Coordination Microsoft Office Communication Skills Collaboration

File Clerk

U.S. Bank Home Mortgage

Aug 2011 - Jan 2012 (5 months)

Improved workflow efficiency by implementing checklists to verify the completeness of documentation in files prior to submission to the designated Mortgage Loan Closer for finalization; proactively liaised with Loan Processors to secure any outstanding information & documentation needed for file completion

Process Improvement Communication Skills Attention To Detail

Cashier/Customer Service

Chartwells Group

Aug 2010 - May 2011 (9 months)

Provided support to public school students in the acquisition & payment of school lunches; aided kitchen personnel in meal preparation; performed general janitorial responsibilities

Customer Service Cash Collections Communication Skills

Benefit Verification Specialist

RS Medical

Nov 2006 - Oct 2007 (11 months)

Communicated with patients regarding payment options; reviewed medical records to ensure accuracy & completeness; obtained insurance authorizations for durable medical equipment prescribed by the physician; demonstrated proficiency in handling patient information in compliance with HIPAA Privacy & Security Regulations; validated patient information & confirmed insurance coverage

Attention To Detail Communication Skills Computer Literacy