At 61st Street Service Corporation | Columbia University Irving Medical Center - Dental Medicine, I support patients with appointment scheduling, departmental information, and insurance-related inquiries. I use Epic to access patient information and schedule appointments while maintaining confidentiality and complying with HIPAA regulations.
At Tru Medical, I supported patients through inbound and outbound calls, scheduled appointments, and documented patient interactions while maintaining HIPAA compliance.
At Newtown Gastroenterology, I assisted with patient preparation and recovery for gastrointestinal procedures. I also monitored post-anesthesia recovery through vital checks and handled scheduling and translation needs.
At AFC Urgent Care, I supported front desk workflow and answered calls about scheduling, insurance, and urgent patient inquiries. I bring experience in medical reception, patient coordination, and call center support, and I speak Spanish at a native or bilingual level.
