Sharad Panchal

I've always played football as a deep-lying midfielder and wing-back - positions where you have to scan the entire field, understand what's happening around you, and help teammates see opportunities they may not see themselves.

I approach business problems in much the same way.

I work at the intersection of customers, internal processes, partner ecosystems and commercial performance. When something isn't working, I don't immediately assume the answer is more people, another tool or another meeting. I start by understanding what customers and employees are experiencing, combine that with available data, identify the root cause, test a practical solution, and then standardize what works.

Across customer operations, partner ecosystems and commercial environments, I've redesigned onboarding, support, partner engagement, e-auction processes and market-development initiatives — with measurable impact on retention, response times, partner activation, procurement and revenue.

Some examples:

• Added 18 System Integrator partners at BAS-IP, with 7 generating ₹1 lakh+ in purchases within their first quarter

• Expanded BAS-IP's partner activity into Jaipur, Jodhpur, Nagpur, Indore and Bhopal

• Built partner support and engagement systems at SafEarth that contributed to 58% partner retention, alongside a support model targeting a 1-hour response / 4-hour average resolution

• Reduced Tier-1 support response times by approximately 50% through automation

• Closed 6 retail orders averaging approximately $9,800 and sourced approximately $220K in project pipeline

• Delivered approximately $62.5K in procurement savings through supplier negotiation and cost modeling

What I enjoy most is working on problems that don't belong neatly to one department — where customer experience, internal processes, partner relationships and commercial performance are connected.

I'm particularly interested in Business Operations, Business Improvement, Customer Operations and Partner Operations roles where I can diagnose problems, improve how teams work, and turn successful changes into repeatable processes.

Understand the problem. Find the root cause. Fix the system. Make it repeatable.