Shanyl Barbra

I am a professional and highly adaptable customer service expert with over four years of diverse experience in hospitality, retail, and client support. My journey began with training in hospitality at Kenya Utalii College, where I honed my skills in delivering exceptional service. I am fluent in English, Kiswahili, and German, which allows me to connect with a diverse clientele.

Throughout my career, I have excelled in high-pressure environments, consistently delivering five-star service. My recent role as a Sales Associate and Brand Ambassador for a premium Swedish fashion brand involved promoting products, managing customer inquiries, and ensuring a seamless shopping experience. I take pride in my ability to resolve guest complaints and build rapport with repeat customers, as demonstrated during my time as a waitress at Artcaffe Coffee & Bakery.

Now, I am eager to bring my strong interpersonal skills and commitment to service excellence to Qatar Airways as an Airport Services Agent, where I can contribute to creating memorable experiences for travelers.