
Priyanka Singha
@priyankasingha1
Customer Service Associate in hospitality who handled guest queries, complaints, and service requests at JW Marriott Goa.
What I'm looking for
At JW Marriott Goa, I provided customer service, handled guest queries and complaints, and coordinated with internal teams to resolve service requests. I also supported high-profile clients.
At Hilton Goa Resort and ITC Grand Goa Resort & Spa, I assisted customers, resolved concerns, and maintained service standards. I’m seeking a remote customer support or virtual assistance opportunity.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
JW Marriott Goa
Feb 2026 - Sep 2026 (7 months)
Provided high-quality customer service in a fast-paced environment, handling guest queries, complaints, and service requests efficiently. Managed high-profile clients and coordinated with internal teams to resolve issues quickly.
Customer Service Associate
Hilton Goa Resort
Mar 2025 - Dec 2025 (9 months)
Managed customer interactions and ensured smooth service delivery, assisting customers with requests and resolving concerns promptly. Maintained service quality and customer satisfaction standards.
Customer Service Associate
ITC Grand Goa Resort & Spa
Dec 2022 - Dec 2024 (2 years)
Delivered customer service across multiple service areas, handling high-volume customer interactions efficiently. Resolved customer complaints professionally and maintained service standards in line with company policies.
Intern
Alila Diwa Goa
Assisted in customer service operations, supporting service delivery and guest handling. Gained exposure to hospitality and customer management.
Education
Degrees, certifications, and relevant coursework
Siliguri Institute of Technology
Bachelor's Degree
Pursued a Bachelor's degree at Siliguri Institute of Technology.
Batasi Shastrijee High School
Higher Secondary
Completed higher secondary education at Batasi Shastrijee High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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