Open to opportunities

Shante' User

@shanteuser2

Message

Experienced healthcare supervisor driving team performance, revenue cycle accuracy, and process improvements.

United States

Message

What I'm looking for

I seek a leadership role in healthcare operations or revenue cycle where I can improve processes, develop teams, and drive accurate billing and authorization workflows.

I am a high-energy healthcare supervisor with extensive experience leading customer service, billing, and pre-certification teams in large healthcare organizations. I cultivate inclusive team cultures, coach staff to improve metrics, manage payroll and workforce activities, and deliver process improvements that reduce errors and increase efficiency.

With hands-on experience across revenue cycle functions, medical necessity review, ICD-10 analysis, Epic super-user capabilities, and staff training, I combine clinical understanding with business management (MBA) to solve complex problems, support system rollouts, and ensure regulatory and operational compliance.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

UnitedHealthcare

Jan 2021 - Jan 2025 (4 years)

Supervised a team of 20+ customer service and billing staff, drove process improvements, monitored metrics, and conducted weekly coaching to improve performance and payroll accuracy.

Team Leadership Customer Service Billing Process Improvement Coaching Performance Metrics Payroll Epic

Lead Pre-Certification Specialist

Penn Medicine Radiology Revenue Cycle

Jan 2014 - Jan 2021 (7 years)

Led verification of patient eligibility and prior authorizations, trained staff on medical necessity determination, and coordinated provider relations to reduce denials and ensure compliance with regulations.

Provider Relations ICD 10 Revenue Cycle Training & Compliance Documentation

Lead Patient Service Rep

Penn Medicine Radiology Associates

Jan 2011 - Jan 2014 (3 years)

Managed patient check-in/check-out and registration with 100% accuracy, verified pre-certifications and orders, and maintained efficient front-desk operations to improve patient experience.

Patient Registration Customer Service Scheduling Communication EHR

Lead Medical Assistant

Penn Medicine Endocrine Assoc.

Jan 2009 - Jan 2011 (2 years)

Prepared exam rooms, obtained vitals, assisted physicians with procedures, scheduled appointments, and developed training manuals while covering front-desk responsibilities.

Clinical Support Patient Scheduling Training Documentation Medical Terminology