Ameera User
@ameerauser
Customer service and administrative professional with strong payments experience.
United KingdomWhat I'm looking for
I am a reliable customer service and administration professional with over 15 years' experience across retail, automotive, housing and financial services. I consistently deliver high standards of customer service, meet demanding deadlines and maintain strong attention to regulatory and compliance requirements.
My recent roles include Payments Administrator where I manage UK and international payments, reconcile FX trades and observe FCA, Inland Revenue and Cass controls, and Building Safety Officer work involving health & safety processes, data entry and purchase order management. Previously I led a sales administration team at Mercedes-Benz, handling deals, stock protection and inbox management.
I bring strong IT skills (Microsoft Office and professional software), financial transaction experience, proven administrative ability and a commitment to self-development. I am a dependable team player who can also work independently to exceed expectations.
Experience
Work history, roles, and key accomplishments
Payments Administrator
Jarvis Investments
Nov 2023 - Present (2 years 3 months)
Manage UK and international payments, reconcile FX trades to ensure correct fund settlement, and enforce regulatory controls including FCA, HMRC and CASS requirements.
Building Safety Officer
Town & Country Housing
Jan 2023 - Nov 2023 (10 months)
Maintained health & safety compliance for tenant properties, conducted data entry and purchase order management, and ensured works met organizational safety and legal standards.
Sales Administration Team Leader
Mercedes-Benz
Jan 2017 - Jan 2023 (6 years)
Led sales administration tasks and team activities, processed customer deals, managed stock protection and inter-dealer swaps, and handled inbox and escalated internal calls.
Junior Sales Administrator
Spa Aluminium
Aug 2014 - Dec 2017 (3 years 4 months)
Supported office operations by setting up customer accounts, processing sales orders, handling customer inquiries by phone and email, and managing invoicing and filing tasks.
Sales Assistant
Russell & Bromley
Sep 2010 - Aug 2014 (3 years 11 months)
Delivered high levels of customer service in footwear retail, handled merchandising, cashiering, stock management and processed special orders and returns as a senior team member.
Senior Sales Assistant
Thorntons
Oct 2007 - Sep 2010 (2 years 11 months)
Operated across multiple store locations, provided product knowledge and upselling, and covered managerial duties leading to role as Assistant Manager in Tunbridge Wells.
Education
Degrees, certifications, and relevant coursework
Orpington College
Level 1 & Level 2 Certificates, Business Administration & Secretarial
Completed Business Administration and Secretarial qualifications at Level 1 and Level 2.
Beaverwood School for Girls
AVCE; GCSEs, Travel & Tourism
Studied AVCE Travel & Tourism and attained GCSEs including English and Mathematics.
Availability
Location
United KingdomAuthorized to work in
Job categories
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