Sameer Khan
@sameerkhan5
Detail-oriented professional with extensive experience in financial administration.
What I'm looking for
I am a detail-oriented and reliable professional with extensive experience in financial administration, planning coordination, and customer service. My positive attitude and excellent communication skills enable me to excel in fast-paced environments, consistently meeting deadlines and targets. I pride myself on my ability to work both independently and as part of a team, ensuring high-quality results through strong problem-solving skills.
Throughout my career, I have successfully handled various roles, including my current position as a Motor Complaints Handler at Equiniti, where I investigate and resolve customer complaints related to motor insurance. My previous experience as a Pensions/Investments Administrator and Planning Coordinator has equipped me with a solid foundation in financial analysis, account management, and operational efficiency. I am committed to delivering exceptional customer service and continuously seek to improve processes for better outcomes.
Experience
Work history, roles, and key accomplishments
Motor Complaints Handler
Equiniti, Barclays Bank
Sep 2024 - Present (11 months)
Investigated and resolved customer complaints related to motor insurance policies, claims, or services within regulatory and company timelines. Conducted thorough root cause analysis to ensure issues were accurately identified and addressed.
Pensions/Investments Administrator
Equiniti, SS&C Technologies
Oct 2022 - Aug 2024 (1 year 10 months)
Designed and maintained comprehensive spreadsheets for tracking daily financial transactions. Managed and reconciled accounts receivable and payable, ensuring accuracy and timeliness using the Bancs system.
Planning Coordinator
British Gas
Feb 2021 - Sep 2022 (1 year 7 months)
Led the planning and forecasting activities, ensuring high-quality and consistent execution. Collaborated with local teams to optimise the use of planning applications and resources.
Covid-19 Swab Tester
Covid-19 Swab Tester
Sep 2020 - Jan 2021 (4 months)
Conducted client home visits to administer Covid-19 tests, ensuring accurate and reliable results. Adhered strictly to health and safety regulations to maintain a safe testing environment.
Packaged Bank Account Complaint Manager
Huntswood
Sep 2015 - Sep 2020 (5 years)
Accurately captured and registered customer complaints and bereavement cases, ensuring all details were documented. Took ownership of cases from initial registration to final resolution, providing regular updates to customers.
Customer Service Advisor
Hermes
Mar 2013 - Sep 2015 (2 years 6 months)
Delivered top-tier customer service, consistently exceeding customer expectations. Efficiently resolved customer enquiries and complaints, ensuring quick and satisfactory outcomes.
Education
Degrees, certifications, and relevant coursework
Leeds City College
Foundation Degree, Public Services
2009 - 2011
Completed a Foundation Degree in Public Services, focusing on essential skills for public sector roles. Gained knowledge in areas relevant to community and administrative services.
Leeds City College
BTEC National Diploma, Public Services
2007 - 2009
Achieved a BTEC National Diploma in Public Services, developing a strong understanding of public sector operations. This qualification provided practical skills and theoretical knowledge for a career in public service.
Leeds City College
NVQ, Sports and Fitness
2006 - 2007
Obtained an NVQ in Sports and Fitness, demonstrating practical competence in the field. This involved hands-on experience and theoretical understanding of sports and fitness principles.
Wortley High School, Leeds
GCSEs, General Studies
2001 - 2006
Completed secondary education, achieving qualifications in core subjects including English, Maths, and Science. Also studied Resistant Material, Physical Education, Religious Studies, Geography, and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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