Shantaye Jones

Monitored user interactions and ensured compliance with community guidelines, fostering a respectful environment. Responded to user inquiries and resolved conflicts, enhancing user satisfaction and engagement.

Supervised and trained a team of employees, ensuring efficient and friendly customer service. Managed cash handling and daily sales reports, ensuring accuracy and accountability.

Provided personalized customer service, assisting customers in selecting and styling accessories. Processed transactions accurately and efficiently, maintaining a clean and organized checkout area.

Greeted clients and visitors, managing a multi-line phone system and directing calls to appropriate staff. Provided administrative support, including scheduling appointments and organizing meetings.

Delivered food and packages efficiently, ensuring timely arrival and high customer satisfaction. Maintained a 5-star rating through excellent customer service and communication, optimizing delivery times using GPS technology.

Handled high volume applications for small business loans and grants, assisting applicants with the application process, password resets, and account access. Utilized various systems throughout the day to manage these tasks efficiently.

Delivered exceptional service by building rapport with customers and understanding their fashion needs. Managed the POS system, ensuring accuracy in cash handling and processing returns and exchanges.

Graduated with an Associate of Applied Science in Occupational Therapy. This program provided foundational knowledge and practical skills for a career in occupational therapy.