Shanta Roberts
@shantaroberts
Customer service specialist with healthcare claims and billing experience at Blue Cross Blue Shield of New Jersey.
United StatesWhat I'm looking for
At Blue Cross Blue Shield of New Jersey, I handled outbound calls about healthcare claims, billing codes, payments, and accounts. I explained claims and payment information, resolved questions, and maintained accurate documentation.
At Future Call, I handled more than 100 daily telephone and online inquiries and provided in-person customer service. I also supported sales and retention at Comcast and received Sales of the Month recognition at Frito-Lay.
Experience
Work history, roles, and key accomplishments
Monitored production equipment and performed inspections while meeting quality, safety, and productivity standards. Supported crew operations in a Safety Coordinator/lead capacity, reinforcing procedures and documenting quality concerns.
Answered customer questions, supported orders, and resolved service issues while building customer relationships. Recognized with Sales of the Month for strong sales performance.
Identified customer needs, explained service options, and addressed questions and concerns. Supported sales, retention, and customer satisfaction through professional issue resolution.
Sales Representative
Blue Cross Blue Shield of New Jersey
Jan 2012 - Jan 2014 (2 years)
Handled outbound customer calls about healthcare claims, billing codes, payments, and accounts. Explained claims and payment information, resolved questions, and maintained accurate documentation. Received Employee of the Month recognition in 2014.
Machine Operator / Lead
Kellogg's
Jan 2005 - Jan 2010 (5 years)
Operated production equipment, inspected product quality, and supported team workflow in a fast-paced environment.
Customer Service Specialist
Future Call
Jan 2002 - Jan 2004 (2 years)
Handled 100+ daily telephone and online inquiries and provided in-person customer service. Resolved complaints, assisted with purchases and inventory questions, and received positive performance recognition.
Education
Degrees, certifications, and relevant coursework
Augusta Technical College
2013 - 2015
Attended Augusta Technical College from 2013 to 2015.
Burke County High School
High School Diploma
Earned a High School Diploma from Burke County High School in 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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