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Jenele Blackwood

@jeneleblackwood1

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Meticulous compliance officer with a strong background in customer service.

Jamaica

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What I'm looking for

Passionate about continuous learning, I seek opportunities to expand my knowledge and expertise in the customer service field. I thrive in multicultural environments, and my strong people skills allow me to connect with diverse individuals.I seek a role that values initiative and offers opportunities for professional growth.

I am a responsible and self-motivated individual with a proven track record in customer service and compliance. Currently, I work as a Travel and Entertainment Compliance Officer at KPMG JESS, where I audit and evaluate complex expense submissions, ensuring accuracy and adherence to company policies. My role involves identifying discrepancies and communicating effectively with employees to resolve queries, showcasing my commitment to excellence and attention to detail.

Previously, I have held various positions in the hospitality industry, including Night Auditor and Front Desk Agent, where I honed my skills in customer service and financial reconciliation. My experience in these roles has equipped me with strong organizational and time management skills, allowing me to thrive in fast-paced environments while maintaining a focus on delivering exceptional guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Travel Entertainment Compliance Officer

Current

KPMG

Mar 2024 - Present (1 year 3 months)

Audit and evaluate complex expense submissions from clients and employees, identifying errors and discrepancies. Communicate with team leads regarding potential credits due to the firm and assist in reviewing amounts due to determine reclaimability.

Auditing Client Communication Team Collaboration

Night Auditor

The Courtleigh Hotel & Suites

Jan 2023 - Sep 2023 (8 months)

Managed guest check-ins and check-outs, ensured payments were settled, consolidated revenues, and reconciled credit card transactions for accurate financial records.

Revenue Management Customer Experience

Front Desk Agent/Night Auditor

Marriott Hilton Head Resort & Spa

Aug 2021 - Sep 2022 (1 year 1 month)

Provided customer service during overnight hours, managed reservations, executed room rate analysis, and trained new employees.

Customer Service Training Financial Reporting Communication

Bank Teller

EduCom Co-operative Credit Union

Apr 2021 - Aug 2021 (4 months)

Processed daily client transactions, maintained accurate records, and ensured compliance with documentation requirements, contributing to the credit union's top ranking.

Compliance Team Collaboration

Front Desk/Reservations Agent

Mount Olympus Resort and Theme Park

Jul 2018 - Jul 2019 (1 year)

Assisted guests with inquiries, managed reservations, and trained new staff while responding to online reviews and handling customer complaints.

Customer Service Staff Training

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Science, Hospitality & Tourism Management

2020 -

Grade: GPA 3.30

Activities and societies: Co-captain of Glenmuir High Netball team (2014-2016), Leadership Award (2019), Dean's Academic Excellence List (2018), UTech Dorm Beauty Pageant Winner (2018).

Pursued a Bachelor of Science in Hospitality & Tourism Management, achieving a GPA of 3.30. Recognized as the JTB Awardee for Most Outstanding Tourism Management Student and awarded Most Outstanding Intern in Hospitality and Tourism.