Open to opportunities

Shannen May Gloria

@shannenmaygloria

Customer Service Representative focused on accurate data entry, bookings support, and issue resolution with strong communication.

Philippines

Message

What I'm looking for

I’m looking for a role where I can handle customer inquiries and reservations confidently, keep data accurate in spreadsheets, and help resolve issues quickly—working in a service-focused team that values detail, compliance, and measurable performance.

I’m a versatile professional with experience in Customer Service and Data Entry, bringing strong communication skills, attention to detail, and the ability to adapt quickly to new tools and workflows. I handle customer inquiries, bookings, and resolving issues while maintaining accurate records and managing spreadsheets.

In my roles, I’ve managed inbound calls for flight reservations, ticketing, rescheduling, rebooking, and cancellations, as well as bus schedules, routes, fares, and service concerns. I accurately document customer interactions, update records in internal systems, and maintain performance metrics for call handling time, quality assurance, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Data Entry

Confidential Client

Dec 2025 - Apr 2026 (4 months)

Tracked and monitored customer data usage to ensure accuracy, entered and updated information in Google Sheets, and corrected discrepancies to maintain report-ready records.

Google Sheets Data Entry Data monitoring Data Validation Record keeping Attention To Detail

Customer Service Representative

Teleperformance Cebu

Sep 2020 - Apr 2022 (1 year 7 months)

Handled inbound flight reservations and ticketing requests, including rescheduling, rebooking, and cancellations, while documenting cases and meeting call-handling, QA, and customer satisfaction targets.

Customer Service Flight Reservation Ticketing Re Bookings Cancellations & Compliance Sabre GDS

Customer Service Representative

Context Global BPO

Apr 2019 - Oct 2019 (6 months)

Assisted passengers with bus schedule and route inquiries, fares, bookings, and service concerns, resolving issues while ensuring accurate information and policy compliance.

Customer Service Bus Schedule Support Routes Booking Management Policy Compliance Internal Systems