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Cristy Sarveda

@cristysarveda

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Customer service virtual assistant in travel and claims support, processing claims with 100% policy compliance.

Philippines

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What I'm looking for

I'm seeking a virtual assistant role supporting customer service and administrative work, drawing on my experience in travel, claims processing, and CRM-based environments.

At ConfidentialClient, I managed and maintained 1,000+ client records using Salesforce and Zendesk. I also responded to client inquiries and system tickets and processed claims in line with policy guidelines.

I negotiated claim settlements and gave clients clear guidance, improving resolution times by approximately 20%. I also identified discrepancies and potential fraud through claim analysis.

At TeleperformanceCebu, I handled 80–120 customer interactions per day and assisted with flight bookings, changes, accommodations, and travel concerns. I used Sabre and Amadeus GDS for reservations, with 95% booking accuracy.

Experience

Work history, roles, and key accomplishments

Administrative/Customer Service

Confidential Client

Jan 2023 - Dec 2025 (2 years 11 months)

Managed and maintained 1,000+ client records using Salesforce and Zendesk, ensuring data accuracy and integrity. Reviewed and processed client claims, achieving a compliance rate of 100% with policy guidelines.

Salesforce Zendesk Case Management Data Entry Client Follow up Documentation Time Management problem resolution Attention To Detail Communication Skills

Customer Service Representative

Teleperformance Cebu

Oct 2021 - Dec 2022 (1 year 2 months)

Handled 80-120 customer interactions per day via voice and email channels, delivering consistent service excellence. Assisted with flight bookings, changes, accommodations, and travel-related concerns, providing tailored recommendations.