Hazel Gamboa
@hazelgamboa
I support airline customers with bookings, billing, and itinerary changes across calls, chat, SMS, and email.
PhilippinesWhat I'm looking for
I supported Hawaiian Airlines customers at Teleperformance, handling bookings, itinerary changes, cancellations, billing, and travel inquiries.
On calls, I explained policies, fees, and travel details clearly, updated records accurately, and resolved customer concerns professionally.
I was promoted to the first wave of SMS, chat, and email support after three months because of consistent performance, reliability, and strong call handling.
I'm an undergraduate Tourism Management student who brings clear communication, customer service, task prioritization, and a fast-learning approach to remote work.
Experience
Work history, roles, and key accomplishments
Promoted to chat support for SMS, chat, and email, providing verification and security during billing of tickets and itineraries. Maintained high service quality and response efficiency in written communication.
Handled inbound calls for Hawaiian Airlines, assisting with bookings, itinerary changes, and cancellations. Explained policies and resolved issues professionally to ensure high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Professional Academy of the Philippines
Bachelor of Science, Tourism Management
2024 - 2025
Pursued a Bachelor of Science in Tourism Management, building a strong background in customer relations and developing communication and interpersonal skills through academic and practical training.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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