Shaniel Wright

Provided comprehensive help desk support, identifying and resolving technical issues, including monitoring and resolving Onboard Integration issues. Actively participated in quality checks of deliverables, managed the ticketing system support queue, and assisted with resolving complex customer inquiries.

Performed a variety of administrative duties, including answering phones, managing messages, writing memos, and greeting visitors. Collaborated closely with the Unit Manager to ensure the timely completion of all administrative tasks.

Served as the primary point of contact among executives, employees, and external partners, while also performing clerical and office management duties. Provided IT support to agents, troubleshooting hardware and software issues, and setting up workstations.

Answered inbound calls from English-speaking Caribbean customers, advising them on retail and business accounts. Communicated with branches and departments to resolve customer issues and scheduled necessary callbacks.

Pursued a Bachelor of Science in Computing and Information Technology. The curriculum focused on Information Technology as a major and Information Systems as a minor, providing a comprehensive understanding of computing principles.

Completed an Associate of Science degree in Management Information Systems. This program provided foundational knowledge and skills essential for managing information systems within various organizational contexts.