Trishana Campbell
@trishanacampbell
Dedicated administrative assistant with strong customer service skills.
What I'm looking for
I am an experienced administrative assistant with a strong background in customer service and technical support. My journey began at Sutherland Global Services, where I honed my skills in troubleshooting and problem-solving, assisting customers with various applications and devices. My commitment to excellence was recognized when I received the Best Performer Award, which reflects my dedication to providing outstanding service.
Currently, I serve as a Customer Benefits Advisor, where I address employee inquiries and concerns related to benefits. My previous roles have equipped me with a comprehensive understanding of HR processes, particularly in approving personal leave requests. I am passionate about ensuring that organizational standards and policies are met while delivering exceptional support to both customers and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Benefits Advisor
Sutherland Global Services
Feb 2022 - Present (3 years 4 months)
Addressed employee inquiries and concerns related to benefits, providing support and information to enhance employee satisfaction.
Disability and Leave HR Associate
Sutherland Global Services
Jan 2022 - Feb 2022 (1 month)
Approved personal leave of absence requests and managed related HR processes.
Technical Support Agent
Sutherland Global Services
Jan 2021 - Jan 2022 (1 year)
Provided troubleshooting steps to customers to resolve issues with applications and devices, including Fire TV Stick and Fire Tablet. Supervised and assisted with escalations.
Education
Degrees, certifications, and relevant coursework
Knox Community College
Certificate, Office Administration
2018 - 2019
Pursued further education in office administration and business principles.
Christiana High
High School Diploma, General Education
2013 - 2017
Completed secondary education with a focus on general proficiency subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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