Shaniel Brown
@shanielbrown
Customer-focused sales representative with over 4 years of experience.
JamaicaWhat I'm looking for
I am a customer-focused and goal-driven professional with over four years of experience in customer service, B2B telesales, and appointment setting for North American markets. My proven ability to resolve inquiries efficiently and close sales through personalized service has allowed me to deliver exceptional support in both front-line and remote environments.
Currently, I work as a B2B Telesales Agent at HEART Trust NTA, where I have successfully increased customer engagement by 30% and consistently achieved 120% of my weekly sales targets. I am adept at building rapport, handling high call volumes, and boosting customer loyalty, which has been instrumental in driving repeat business and ensuring customer satisfaction.
In addition to my sales experience, I am pursuing a business qualification while actively working toward launching a virtual call center to empower global clients with reliable, people-first support solutions. My skills in communication, multitasking, and team collaboration across digital platforms position me as a valuable asset in any customer-centric role.
Experience
Work history, roles, and key accomplishments
B2B Telesales Agent
NationalPen
May 2024 - Apr 2025 (11 months)
Conducted outbound and inbound sales calls to businesses across North America, promoting customized promotional products tailored to each client's brand and marketing goals. Leveraged expert product knowledge to increase customer engagement by 30% and boost conversions.
B2C Customer Service Rep. (Nespresso Account)
Concentrix
Jan 2022 - Dec 2023 (1 year 11 months)
Resolved over 100 customer inquiries monthly, enhancing user satisfaction with Nespresso machines through effective technical support. Delivered product recommendations by assessing customer needs and preferences, enhancing satisfaction and driving repeat business.
Appointment Setter
Lightfire Partners
Dec 2020 - Dec 2021 (1 year)
Coordinated 50+ appointments monthly for home improvement consultants, enhancing client engagement and service efficiency. Streamlined and updated records for over 200 prospects, enhancing data accuracy.
Education
Degrees, certifications, and relevant coursework
HEART Trust NTA
Level 3, Business Administration/Management
Currently pursuing a business qualification while actively working toward launching a virtual call center to empower global clients with reliable, people-first support solutions.
St. James High School
CXC, Principles Of Business
Grade: English(2), IT(2), POB(3), POA(3), Agricultural Science(3)
Completed secondary education with passes in English, IT, Principles of Business, Principles of Accounts, and Agricultural Science.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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