Open to opportunities

Shaniel Brown

@shanielbrown

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Customer-focused sales representative with over 4 years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities in a dynamic environment.

I am a customer-focused and goal-driven professional with over four years of experience in customer service, B2B telesales, and appointment setting for North American markets. My proven ability to resolve inquiries efficiently and close sales through personalized service has allowed me to deliver exceptional support in both front-line and remote environments.

Currently, I work as a B2B Telesales Agent at HEART Trust NTA, where I have successfully increased customer engagement by 30% and consistently achieved 120% of my weekly sales targets. I am adept at building rapport, handling high call volumes, and boosting customer loyalty, which has been instrumental in driving repeat business and ensuring customer satisfaction.

In addition to my sales experience, I am pursuing a business qualification while actively working toward launching a virtual call center to empower global clients with reliable, people-first support solutions. My skills in communication, multitasking, and team collaboration across digital platforms position me as a valuable asset in any customer-centric role.