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Shanice Williams

@shanicewilliams1

Executive Assistant at Ernst & Young (EY), supporting firm partners with executive operations and confidential correspondence.

Trinidad and Tobago

Message

At Ernst & Young (EY), I manage executive calendars, travel, and confidential correspondence across departments. I prepare reports and meeting materials and support firm partners with document management, expense tracking, and logistics.

At Project Mind and Behaviour, I refined workflow systems and digital reporting, increasing team efficiency by 50%. Earlier, at Urban Transit LTD, I handled customer orders, shipping logistics, and escalations with a 98% resolution rate.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Ernst & Young (EY)

Sep 2023 - Present (3 years 1 month)

Manage executive calendars, travel, and confidential correspondence across multiple departments. Prepare high-quality reports, presentations, and meeting materials for senior stakeholders.

Calendar Management Travel Management Confidentiality Report Preparation Presentation Skills Document Management Expense Tracking Stakeholder Communication

Sales & Customer Service Specialist / Executive Assistant

Urban Transit LTD

Feb 2022 - Mar 2025 (3 years 1 month)

Acted as key point of contact for B2B and B2C clients, delivering prompt and accurate sales and support services. Managed executive tasks including scheduling, reporting, and customer insight analysis for product development.

Sales Customer Service Scheduling Reporting Customer Insights Order Management Shipping and Logistics Escalation Management KPI Tracking Product Launch Support

Executive Assistant

Project Mind and Behaviour

Jun 2020 - Aug 2024 (4 years 2 months)

Managed virtual office functions including social media, webinars, bookkeeping, and administrative logistics. Increased team efficiency by 50% through refined workflow systems and digital reporting.

Social Media Management Webinar Coordination Bookkeeping Administrative Logistics Workflow Optimization Digital Reporting Budgeting Analytics Stakeholder Engagement

Executive Assistant / Customer Service Rep

Dale McLeod Agency

Feb 2019 - Apr 2020 (1 year 2 months)

Scheduled meetings and processed client requests for a portfolio of 200+ individuals. Prepared detailed reports and assisted with sales proposals and client onboarding.

Scheduling Client Relations Report Preparation Sales Proposals Client Onboarding Outreach

Administrative Coordinator

Arrows Foundation / B.M.S Consulting

Aug 2017 - Jan 2019 (1 year 5 months)

Managed communications, file systems, and daily operations across departments. Produced professional-level documentation, spreadsheets, and client-facing materials.

Communication Management File Management Operations Coordination Documentation Spreadsheets Client Materials Recruitment support Project Coordination