Open to opportunities

DEVIKA RAMKARAN

@devikaramkaran

Message

Ambitious Executive Assistant with expertise in administrative support.

Trinidad and Tobago

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an ambitious and detail-oriented Executive Assistant with over five years of experience in providing high-level virtual administrative support. My expertise lies in calendar management, data entry, sales research, and CRM systems. I am known for enhancing operational efficiency and fostering long-term client relationships. My proactive and self-motivated approach to problem-solving has allowed me to excel in fast-paced, high-pressure environments.

In my recent role as Loans Supervisor at First Citizens Bank Limited, I led a team of 10, overseeing daily operations and improving workflow efficiency by 20%. I created detailed reports and managed compliance tasks, ensuring strict adherence to guidelines and deadlines. My experience as a Loans CSR further honed my skills in managing customer inquiries and collaborating with compliance teams to streamline operations.

Experience

Work history, roles, and key accomplishments

Current

Loans CSR

Current

First Citizens Bank Limited

Feb 2021 - Jan 2024 (2 years 11 months)

Managed over 80 daily customer inquiries, handling calendar management and client correspondence for executives. Provided data entry support and assisted with sales research, collaborating with compliance teams to streamline operations.

Customer Service Calendar Management Data Entry Sales Research CRM Systems

Loans Supervisor (Acting)

First Citizens Bank Limited

Jan 2023 - Jan 2024 (1 year)

Led a team of 10, providing administrative support and overseeing daily operations. Improved workflow efficiency by 20% through effective data entry and calendar management. Managed compliance tasks and coordinated travel arrangements for senior executives.

Team Leadership Administrative Support Data Entry Calendar Management Compliance Management Travel Coordination Workflow Management Problem Solving

Teller

First Citizens Bank Limited

Jan 2018 - Feb 2021 (3 years 1 month)

Processed over 100 daily financial transactions with precision, ensuring compliance with regulatory standards. Provided data entry support and assisted with calendar management and travel planning for senior management.

Data Entry Compliance Calendar Management

Sales Clerk

Epic Technologies

Jan 2018 - Feb 2018 (1 month)

Managed client communication and data entry in a retail environment, ensuring operational efficiency. Assisted with marketing tasks, including sales research and report creation to enhance team productivity.

Client Communication Data Entry Inventory Management Marketing Tasks Sales Research

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, Cybersecurity

Currently pursuing the Google Cybersecurity Professional Certificate to enhance skills in cybersecurity.

Lakshmi Girls' Hindu College

O Levels, General Education

Completed O Levels (CSEC) with subjects including Biology, English A, English B, Mathematics, Principles of Business, Social Studies, Spanish, and Visual Arts.

EFSET

Certificate, English Language

Achieved C2 Level in English through the EFSET English Certificate, demonstrating advanced proficiency in the language.

University of the West Indies

A Levels, Psychology

Completed A Levels (CAPE) in Psychology, Art and Design, Caribbean Studies, Communication Studies, and Sociology at the U.W.I Open Campus Pre-university Centre.