Kristie Fairchild

Communicates with clients, service providers, and internal colleagues, responding to requests and coordinating timely follow-up. Maintains accurate client and matter records, prepares invoices, and monitors outstanding balances using LEAP and Xero.

Provided remote customer assistance through chat, responding to enquiries and helping resolve customer issues. Prepared and managed customer invoices and supported invoicing-related enquiries and follow-up.

Coordinated customer, vendor, and internal communications and followed up on routine operational requests. Managed schedules, business correspondence, records, and administrative reports to support service delivery.

Managed executive correspondence, calls, meeting schedules, documents, and follow-up actions. Prepared reports and maintained organized, confidential records across multiple priorities.

Answered customer questions about products and services and helped resolve complaints and service-related concerns. Opened and updated customer accounts, maintained accurate customer information, and processed adjustments.

Assisted with financial administration, client and supplier communications, document preparation, and records management.

Completed the ABE Level 5 Advanced Diploma in Business Management and Human Resource Management.

Earned a Certificate in Supervisory Management from the University of the West Indies.

Holds a Lean Six Sigma White Belt Certification.