SM

Open to opportunities

Shanice Marshall

@shanicemarshall

Benefits and HR implementation leader driving enterprise adoption and employee experience.

What I'm looking for

I’m looking for a role where I can lead HR/benefits technology implementations, drive user adoption through training and change management, partner with executives and stakeholders, and improve employee experiences through process and continuous improvement.

I’m a results-driven implementation and employee experience leader with 8+ years of experience leading enterprise-wide system adoption, process transformation, and stakeholder engagement across multi-state and international organizations.

In my Benefits Manager and Benefits Administrator roles, I’ve led complex rollouts for HR and benefits technology platforms, partnering with HR, payroll, leadership, and external vendors to deliver successful deployments and sustained user adoption.

I build the foundation for change through training materials, communications, standardized documentation, and user guidance—helping employees engage confidently with benefits and HR technology while improving operational efficiency.

I’m also the change management partner leadership depends on: I analyze utilization trends and feedback, identify process improvements, and recommend scalable solutions. I’ve supported payroll, retirement administration, compliance initiatives, and enterprise process improvements while maintaining high service levels.

Experience

Work history, roles, and key accomplishments

MA

Benefits Administrator

Makino

Jan 2021 - Jan 2024 (3 years)

Led enterprise-wide implementation and adoption initiatives for HR and benefits technology platforms across U.S. and Canadian operations. Developed training and communications and partnered with HR, payroll, leadership, and vendors to drive employee engagement and improve administrative processes.

HRIS Implementation Change Management User Adoption Training Facilitation UltiPro Paycor Paycom ADP Stakeholder Management Vendor Management

ZC

Benefits Manager

Zealandia Holding Company

Apr 2017 - Oct 2020 (3 years 6 months)

Directed benefits and HR program strategy for 600+ employees across the mainland U.S., Hawaii, and Canada, driving organizational change and employee adoption. Partnered with C-suite leaders, managed vendor relationships, and improved outcomes including 28% higher 401(k) participation and $20,000+ cost savings.

Benefits Strategy Benefits Administration Change Management 401(k) Administration ESOP Administration Employee Engagement Vendor Management Compliance Support

ZC

Benefits Administrator

Zealandia Holding Company

Nov 2015 - Apr 2017 (1 year 5 months)

Improved operational efficiency by centralizing disability and FMLA administration through a third-party provider. Managed benefits administration and open enrollment activities, created employee communications, and ensured accuracy through benefits billing audits and reconciliations.

FMLA Administration Benefits Administration COBRA Administration Project Management Vendor coordination Employee Communications Benefit Reconciliation

Education

Degrees, certifications, and relevant coursework

WU

Winston-Salem State University

Bachelor of Arts, Psychology

Earned a Bachelor of Arts degree in Psychology from Winston-Salem State University.

Tech stack

Software and tools used professionally

Gmail

Paycor

Enhance

Bridge

Winston

Ky

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