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Shanelle Swanepoel

@shanelleswanepoel

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Multifaceted admin professional skilled in customer service, team leadership, and graphic design.

South Africa

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What I'm looking for

I seek a collaborative role where I can apply admin, customer-service, and design skills to improve operations, support teams, and drive customer satisfaction.

I am an adaptable administrative professional with experience in reception, call center operations, team leadership, and graphic design. I have managed teams, handled high-volume sales and customer inquiries, and produced marketing collateral and Shopify storefronts for small organizations.

I bring strong computer proficiency, data-capturing accuracy, customer-focused service, and creativity to process improvement and design projects. I thrive in collaborative environments where I can support operations, improve customer experiences, and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Admin and Graphic Designer

Matzikama Animal Care and Welfare (MACAW)

Jan 2023 - Dec 2025 (2 years 11 months)

Designed logos, banners, letterheads and merchandise, managed social media and email, organized fundraising events, assisted with adoption processing and foster coordination, and created a Shopify store with full e-commerce management.

Graphic Design Branding Social Media Management Event Coordination Shopify Adoption Processes

Call Center Operator

Starbreak Windscreen Repair

Jan 2017 - Dec 2019 (2 years 11 months)

Handled high-volume sales and support calls (80+ calls/day), managed daily data capture for dealerships, loaded insurance claims, resolved customer complaints, and supervised a team of seven technicians.

Sales Data Entry Insurance Claims Team Leadership Customer Support Complaint Resolution CRM

Receptionist

Jump Around

Jan 2015 - Dec 2015 (11 months)

Welcomed guests, handled phone and email inquiries, booked clients, processed payments, and provided front-desk support to ensure positive client experiences.

Customer Service Reception Cash Handling Client Relations

Admin Assistant

Pro Maintenance

Jan 2013 - Dec 2013 (11 months)

Performed administrative duties including maintaining contact lists and filing systems, preparing scheduled reports, photocopying/scanning, and data capture using Microsoft Office to support office operations.

Office Administration Data Entry Microsoft Office Report Preparation

Education

Degrees, certifications, and relevant coursework

Frans du Toit High School

Grade 12, High School

Activities and societies: Subjects: Afrikaans, English, Mathematical Literacy, Tourism, Hotel Keeping; involved in student profile creation and client booking tasks.

Completed Grade 12 with coursework including Afrikaans, English, Mathematical Literacy, Tourism, and Hotel Keeping.