Shanece Callaghan
@shanececallaghan
Hardworking customer service professional with retail and hospitality experience.
JamaicaWhat I'm looking for
I am an honest, hardworking customer service professional with hands-on experience in retail, hospitality, and call-center environments. I have worked as a cashier, waitress, sales associate, and customer service agent, consistently focusing on improving customer satisfaction and supporting daily operations.
Across roles at Izizzi Lottery and Gaming Lounge, SN'S Fusion Bar and Cocktail, Teleperformance, and local retail shops, I managed cash and sales, assisted customers with billing and technical issues, and supported merchandising and service delivery. I also supported classroom activities as an assistant teacher, helping with assignments, marking, and maintaining student safety.
I hold a customer service proficiency certification and am committed to contributing reliability, strong interpersonal skills, and a service-oriented attitude to a team that values customer satisfaction and steady performance.
Experience
Work history, roles, and key accomplishments
Cashier
Izizzi Lottery and Gaming Lounge
Jan 2022 - Jan 2024 (2 years)
Managed cash and sales, promoted services, and handled customer transactions to maintain accurate tills and improve sales performance over a two-year period.
TEAssisted customers with billing and technical issues, resolving inquiries to improve customer experience and reduce repeat contacts.
Salesperson
Smile Jamaica Gift Shop
Jan 2019 - Dec 2019 (11 months)
Assisted tourists with purchases and provided entertainment-related customer engagement to increase sales during short-term seasonal employment.
Salesperson
Ping's Fabric
Jan 2018 - Dec 2018 (11 months)
Assisted customers with fabric selection, measuring, and cutting, ensuring accurate orders and customer satisfaction during retail shifts.
Assistant Teacher
Beulah All Age School
Jan 2017 - Jan 2018 (1 year)
Supported classroom activities, set assignments, maintained student safety, and assisted with marking and preparing test materials.
Waitress
SN'S Fusion Bar and Cocktail
Provided table service and cashiering, improving customer satisfaction through timely service and effective order management.
Education
Degrees, certifications, and relevant coursework
City Training and Sourcing Solution
Certificate, Customer Service
2019 - 2019
Completed training at City Training and Sourcing Solution in 2019 with focus on customer service proficiency.
Bustamante High School
High School Diploma, Secondary Education
2011 - 2016
Attended Bustamante High School from 2011 to 2016 completing secondary education.
Hazard Primary School
Primary School Completion, Primary Education
2009 - 2011
Attended Hazard Primary School from 2009 to 2011 for primary-level education.
Beulah All Age School
Primary School Attendance, Primary Education
2008 - 2009
Attended Beulah All Age School from 2008 to 2009 for early primary education.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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