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Shana Jackson

@shanajackson

Central Scheduler at Fairview Health Services, coordinating appointments across departments and managing the discharge Work Queue.

United States

Message

At Fairview Health Services, I coordinate scheduling across multiple departments to support resource allocation and manage the discharge Work Queue.

I confirm and modify appointments, oversee appointment systems, and schedule imaging, Andrology, and INR lab services.

Before Fairview Health Services, I worked as an On Call Systems Specialist SwitchboardAns Service at HE-Midway Corporate Campus. I managed inbound and outbound calls in Salesforce, monitored communications, and used Epic and MyChart.

My experience also includes customer service, dietary aide, cleaning, and personal assistant work. I hold certificates in Child Development and IT Administration and PA.

Experience

Work history, roles, and key accomplishments

Current

Central Scheduler

Current

Fairview Health Services

Feb 2025 - Present (1 year 7 months)

Coordinated scheduling across multiple departments to maximize resource allocation. Oversaw appointment systems and engaged with clients to confirm and modify scheduled appointments.

Epic MyChart Scheduling Healthcare Patient Support Communication Skills

On Call Systems Specialist SwitchboardAns Service

HE-Midway Corporate Campus

Jul 2022 - Feb 2025 (2 years 7 months)

Reviewed voicemails and task board for assignments, logged into Salesforce to manage calls, and monitored emails via Finesse and Outlook. Paged consults to on-call MDs and scheduled senior transportation rides.

Salesforce Finesse Outlook Epic MyChart Switchboard Operation Communication Skills

Customer Service Representative

Alorica Inc.

Nov 2018 - Nov 2018 (0 months)

Addressed customer inquiries via telephone and email promptly. Input payment details, account information, and call logs into the computer system efficiently.

Customer Service Communication Skills Data Entry Problem Solving

Dietary Aide

Provenance Place

Jul 2018 - Nov 2018 (4 months)

Facilitated interactions with residents to enhance their dining experience.

Patient Support Communication Skills Teamwork

Cleaner

Target Field

Jun 2018 - Aug 2018 (2 months)

Executed cleaning tasks following company policies to ensure timely and cost-effective results.

Cleaning Attention To Detail Time Management

Personal Assistant

People Development

Jun 2010 - Jan 2011 (7 months)

Managed incoming mail, bills, and invoices, taking appropriate actions as needed. Supervised the setup, stock maintenance, and sanitation of multiple dining service locations.

Administrative Support Communication Skills Organization Customer Service