Open to opportunities

LaRhonda House

@larhondahouse

Message

Detail-oriented scheduler with extensive experience in healthcare administration.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my scheduling expertise in a supportive healthcare environment, with opportunities for professional growth and development.

I am a dedicated healthcare professional with a strong background in scheduling and patient registration. Currently, I work as a Scheduler at Northside Hospital, where I manage appointment scheduling for various medical imaging tests and ensure exceptional customer service for patients and staff alike. My experience includes resolving complaints, verifying patient eligibility, and coordinating with multiple departments to streamline operations.

Previously, I served as a Practice Assistant at CareMount Medical, where I honed my skills in front desk support and patient interaction. My career began as a 911 Dispatcher with the NYPD, where I developed strong communication and crisis management skills. I am adept at using various healthcare software systems, including NextGen and Cerner, and I pride myself on my ability to maintain accuracy and efficiency in high-pressure environments.

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Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

Northside Hospital

Jul 2021 - Present (4 years 4 months)

Registered patients and scheduled appointments for medical imaging tests. Managed payments, resolved complaints, and handled specialty appointment scheduling for various medical departments.

Patient Registration Appointment Management Payment Processing Customer Service Greenway

Practice Assistant

CareMount Medical

Jan 2020 - Present (5 years 10 months)

Provided front desk support and exceptional customer service to patients. Managed patient registration, scheduled appointments, and processed payments for services.

Customer Service Patient Registration Scheduling Payment Processing

Telecommunication Operator

Lincoln Hospital

Jan 2019 - Present (6 years 10 months)

Operated a multi-line telephone console for the hospital switchboard, directing incoming calls to designated departments. Implemented emergency procedure announcements for hospital staff.

Call Screening Customer Service Telecommunications

Consultant

Westchester Medical

Jan 2017 - Present (8 years 10 months)

Operated a multi-line telephone console for the hospital switchboard, screening and directing incoming calls. Provided general information and clerical support as needed.

Multi Line Phone Systems Call Direction Customer Service Clerical Support

Data Entry Consultant

Triboro

Sep 2015 - Present (10 years 2 months)

Entered orders and Bill of Ladings into internal databases, verifying accuracy. Prepared shipping invoices and assisted with administrative tasks such as filing and copying.

Data Entry Order Processing Administrative Support Database Management

Coder/Data Entry

Technical Traffic Consultant

Sep 2013 - Present (12 years 2 months)

Entered freight bill information into a database for processing and rated invoices for payment. Provided shipment consolidation analysis and prepared transportation contracts.

Data Entry Freight Processing Contract Review

911 Dispatcher

NYPD

Sep 2007 - Present (18 years 2 months)

Received and responded to emergency and non-emergency calls, interpreting situations and assigning priority levels. Dispatched appropriate emergency services and performed crisis intervention.

Crisis Intervention Computer Aided Dispatch