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Takiyah Ferrell

@takiyahferrell

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Highly organized Scheduler with expertise in medical scheduling and support.

United States

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What I'm looking for

I am looking for a role that values efficiency and teamwork, where I can further develop my skills in medical scheduling and administrative support.

I am a highly organized and efficient Scheduler with over 4 years of experience in medical scheduling and administrative support. My expertise lies in managing complex calendars, coordinating patient appointments, and facilitating seamless communication between healthcare providers, patients, and staff. I am known for my exceptional multitasking skills, attention to detail, and strong ability to manage time-sensitive schedules in fast-paced medical environments.

In my recent role as a Scheduler & Live Support Specialist, I coordinated and scheduled over 500 patient appointments weekly using EPIC and other EMR systems, achieving an 80% increase in overall patient satisfaction ratings. I implemented a new scheduling software tool that reduced appointment booking errors by 30%, streamlining the scheduling process. Additionally, I trained and mentored a team of five junior staff members, improving overall team productivity by 80% within three months.

My collaborative approach with healthcare providers has resulted in an 80% reduction in patient wait times and increased appointment availability. I am committed to enhancing service efficiency and ensuring compliance with HIPAA regulations while handling confidential patient information.