Takiyah Ferrell
@takiyahferrell
Highly organized Scheduler with expertise in medical scheduling and support.
United StatesWhat I'm looking for
I am a highly organized and efficient Scheduler with over 4 years of experience in medical scheduling and administrative support. My expertise lies in managing complex calendars, coordinating patient appointments, and facilitating seamless communication between healthcare providers, patients, and staff. I am known for my exceptional multitasking skills, attention to detail, and strong ability to manage time-sensitive schedules in fast-paced medical environments.
In my recent role as a Scheduler & Live Support Specialist, I coordinated and scheduled over 500 patient appointments weekly using EPIC and other EMR systems, achieving an 80% increase in overall patient satisfaction ratings. I implemented a new scheduling software tool that reduced appointment booking errors by 30%, streamlining the scheduling process. Additionally, I trained and mentored a team of five junior staff members, improving overall team productivity by 80% within three months.
My collaborative approach with healthcare providers has resulted in an 80% reduction in patient wait times and increased appointment availability. I am committed to enhancing service efficiency and ensuring compliance with HIPAA regulations while handling confidential patient information.
Experience
Work history, roles, and key accomplishments
Scheduler & Live Support Specialist
Sunlife Medical Group
Jan 2023 - Present (2 years 5 months)
Coordinated and scheduled over 500 patient appointments weekly using EPIC and other EMR systems, achieving an 80% increase in patient satisfaction. Implemented new scheduling software, reducing booking errors by 30% and streamlining processes. Monitored daily operations and managed live support, resolving 85% of issues on first contact while ensuring HIPAA compliance.
Administrative Assistant & Lead Scheduler
Beyond4Wallz Health and Wellness
Jun 2022 - Present (3 years)
Managed CEO and upper management calendars, scheduling daily meetings, conference calls, and business appointments. Handled logistics for large-scale events, including venue booking and transportation, while assisting with resource scheduling for training sessions. Developed and maintained streamlined scheduling processes, reducing conflicts and coordinating team events with HR, Operations, and IT
Medical Scheduler
Great Lakes Psychology Group
Feb 2021 - Present (4 years 4 months)
Implemented a streamlined scheduling system, increasing appointment booking efficiency and reducing patient wait times. Led a team of 30 schedulers, improving patient satisfaction and developing a comprehensive database for tracking appointments. Collaborated with medical staff to optimize processes, increasing daily patient appointments by 20% and enhancing service experience through feedback mec
Education
Degrees, certifications, and relevant coursework
OCOakland Community College
Associate of General Studies, General Studies
Pursued an Associate of General Studies, focusing on foundational coursework across various disciplines. Developed a broad understanding of academic subjects and critical thinking skills.
Cesar Chavez High School
High School Diploma, High School Studies
Completed high school education, earning a diploma. Focused on a comprehensive curriculum to build a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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