Paul RiveraPR
Looking for a job

Paul Rivera

@paulrivera

Experienced switchboard operator and central scheduler

United States

What I'm looking for

Seeking a challenging role in a dynamic healthcare setting where I can utilize my skills and experience to deliver exceptional patient care and contribute to a team-oriented environment.

As a seasoned healthcare professional with over 20 years of dedicated service, I have honed my skills in efficiently managing high volumes of inbound interactions while consistently delivering excellent customer service. My expertise in appointment scheduling, HIPAA compliance, and patient care has allowed me to thrive in fast-paced healthcare environments.

Throughout my career, I have demonstrated my ability to work effectively in teams, think critically, and adapt to changing circumstances. My passion for delivering exceptional patient care and my commitment to maintaining confidentiality have earned me a reputation as a reliable and compassionate professional.

I am confident in my ability to leverage my skills and experience to make a positive impact in a dynamic healthcare setting. I am excited to explore new opportunities that align with my passion for patient care and my dedication to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Duly Health and Care logoDC

Patient Care Specialist

Jan 2020 - May 2024 (4 years 4 months)

Accurately collected and entered patient information into the healthcare system, verified insurance details, and assisted patients with understanding their benefits and coverage. Coordinated and scheduled patient appointments efficiently, considering patient preferences and provider availability.

LC

Trauma Chart Abstractor

Loyola University Medical Center

Feb 2019 - Dec 2019 (10 months)

Uploaded and transferred trauma data to various database systems, ensuring compliance with Federal, state, and local laws and regulations. Managed computerized information systems for program registry.

AI

Trauma Registrar / Unit Concierge

Advocate Aurora IMMC

Nov 2009 - Feb 2019 (9 years 3 months)

Accurately collected and entered patient information into the healthcare system, verified insurance details, and assisted patients with understanding their benefits and coverage. Coordinated and scheduled patient appointments efficiently, considering patient preferences and provider availability.

AI

Trauma Registrar / Unit Concierge

Advocate Aurora IMMC

Nov 2009 - Jan 2019 (9 years 2 months)

Accurately collected and entered patient information into the healthcare system, verified insurance details, and assisted patients with understanding their benefits and coverage. Coordinated and scheduled patient appointments efficiently, considering patient preferences and provider availability.

Education

Degrees, certifications, and relevant coursework

Paul hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

35k-55k USD

Job categories

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Paul Rivera - Patient Care Specialist - Duly Health and Care | Himalayas