Shanae Jefferies

Independently designed and leads a research program built on 100+ interviews about identity and cultural meaning. Owns the work from first question to final product, including interview guide, coding, and sharing findings.

Rebuilt an enterprise Voice of Customer program serving 67,000+ stakeholders, doubling response rates and increasing engagement by 21%. Ran A/B tests and regression analysis, led interviews and surveys, and translated findings into recommendations for C-suite healthcare leaders.

Led IRB-approved research using interviews, surveys, statistical analysis, and literature review, and presented nationally with peer-reviewed publications. Taught graduate and undergraduate research methods and mentored early-career researchers.

Conducted interviews and focus groups to understand employee and consumer experiences and identify organizational barriers. Used experimental design, program evaluation, and mixed-methods analysis to measure outcomes and ROI, and wrote white papers and briefings for executives.

Doctor of Philosophy in Sociology with a focus on Stratification & Identity and Workforce Development.

Master of Science in Sociology with a focus on Sociolinguistics.

Bachelor of Arts in Sociology.