Open to opportunities

Shamekia Jackson

@shamekiajackson

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Senior case manager delivering compliant, client-centered care and rapid problem resolution.

United States

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What I'm looking for

I’m looking for a healthcare case management role where I can coordinate multidisciplinary care, lead individualized planning, and maintain audit-ready EHR documentation—helping clients build independence while improving service timeliness and compliance.

I’m a psychology graduate with a Clinical Mental Health Certificate, TESOL training, and 15+ years of healthcare and human services experience. I manage 20+ client caseloads through individualized care plans, home visits, and care conferences that keep services responsive and coordinated across multidisciplinary teams.

I bring a strong compliance mindset—maintaining a 100% audit compliance record through accurate EHR documentation (including PointClickCare, Epic, and Cerner) while handling referrals, service authorizations, and Medicaid/state requirements. I also support clients and caregivers with crisis intervention, documentation quality, and training, with additional experience in remote customer service (Salesforce CRM) and direct care roles.

Experience

Work history, roles, and key accomplishments

Current

Home Case Manager (Hybrid)

Current

Evergreen Nursing Home

Mar 2018 - Present (8 years 4 months)

Developed and managed 25 individualized care plans annually and conducted weekly home visits, adjusting services within 24 hours of identified needs. Led weekly care conferences and maintained 100% state audit pass rate by completing accurate EHR documentation.

Case Management Care Coordination Home Visits Individual Plans Of Care Client Advocacy PointClickCare Medicaid Compliance HIPAA

Security Officer

Securitas

May 2023 - Sep 2024 (1 year 4 months)

Patrolled a large facility and identified 15+ safety risks monthly through incident reporting. De-escalated confrontations and prepared detailed Guard1 reports supporting safety investigations and insurance claims.

Incident Reports Facility Patrols De escalation

Direct Support Professional

Evergreen Life Services

Feb 2014 - Mar 2018 (4 years 1 month)

Provided personal care and life-skills training to individuals with developmental disabilities. Documented behavioral data and maintained 100% ISP compliance using Therap.

Personal Care ISP Therap