Clarissa Rich

I’m a detail-oriented healthcare administration and case management professional with an Associate of Science in Health Sciences and “over 10 years of dedicated customer service and patient support experience.” I bring proven expertise in health insurance processes, medical records management, and HIPAA compliance to every patient interaction.

In my most recent role as a Patient Support & Case Management Specialist, I managed comprehensive case management services and clinical documentation for adult residents while ensuring “100% accuracy in patient care tracking.” I used digital clinical tools to complete complex assessments (including MDS) and met “strict corporate deadlines.”

I’m comfortable coordinating across teams and stakeholders, collaborating through virtual channels to maintain continuity of care. I also audited patient records to ensure alignment with “HIPAA data privacy standards and facility guidelines,” strengthening safety, quality, and documentation integrity.

Earlier experience includes Recovery Coach work focused on personalized peer support and helping clients access community resources, plus Medical Administrative Assistant responsibilities such as high-volume call routing, patient/client reception, and multi-platform data entry. I’m ready to apply my experience with EHR systems and remote workflows—pairing accuracy with empathy—to support patients and teams effectively.