Randi Berry
@randiberry
Dedicated case manager focused on client-centered care and outcomes.
United StatesWhat I'm looking for
I am a dedicated case manager with a background in coordinating client care plans and ensuring optimal health outcomes. My experience includes managing high-volume prior authorizations and collaborating with multidisciplinary teams to deliver comprehensive support.
My professional history spans dispatch operations and customer service, where I developed strong problem-solving abilities, resource coordination skills, and a commitment to client advocacy. I have regularly handled high caseloads while maintaining attention to detail and compliance.
I bring empathy, data management proficiency, and a track record of improving client experiences through effective communication and linking clients to community resources. I am motivated to continue advancing client-centered care in a collaborative healthcare setting.
Experience
Work history, roles, and key accomplishments
MCManaged 70–110 prior authorizations daily and coordinated care plans and assessments to improve client health outcomes, adjusting plans based on ongoing evaluations. Collaborated with multidisciplinary teams and facilitated access to community resources for clients and families.
Customer Service Representative
Mercedes Benz Financial Services
Apr 2017 - Feb 2025 (7 years 10 months)
Managed high-volume inbound calls (100+ per day) and achieved a 95% monthly customer satisfaction rate while training new hires and documenting feedback to improve service and products. Collaborated cross-functionally to enhance customer experience and resolve service issues promptly.
Coordinated timely responses between drivers and emergency services and managed daily schedules to optimize resource allocation and vehicle tracking. Maintained detailed dispatch logs and resolved customer service issues to ensure operational compliance and efficiency.
Education
Degrees, certifications, and relevant coursework
Brightwood College
Medical Assisting Certification, Medical Assisting
2016 - 2017
Completed a Medical Assisting certification program focused on clinical and administrative support for healthcare settings.
North Texas Christian Academy
High School Diploma, General Education
2004 - 2004
Earned a high school diploma providing foundational academic preparation for postsecondary education and career entry.
Availability
Location
United StatesAuthorized to work in
Job categories
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