Fiona MacMichael
@fionamacmichael
Motivated case manager with 15+ years of experience.
What I'm looking for
I am a dedicated case manager with over 15 years of experience in providing comprehensive care and support to individuals in need. My passion lies in structuring care plans that focus on the strengths and needs of each client, ensuring they receive the resources necessary to enhance their quality of life. Throughout my career, I have developed a strong ability to build cross-functional relationships and advocate for my clients, helping them navigate complex systems and achieve their goals.
In my current role as an LTSS Service Coordinator at Simply Healthcare, I conduct face-to-face assessments and develop tailored case management plans that incorporate the needs and support systems of my clients. My previous experience as an Adult Behavioral Health Case Manager for Veterans has equipped me with the skills to handle sensitive situations with compassion and professionalism. I am committed to ongoing monitoring and adjustment of care plans to ensure effectiveness and address any barriers that may arise.
Experience
Work history, roles, and key accomplishments
Crisis Specialist
Centerstone
Feb 2024 - Present (1 year 5 months)
Provided support to individuals in crisis via texting and chatting, assisting in de-escalating crisis situations. Collaborated with individuals to create individualized safety plans and provided necessary resources.
LTSS Service Coordinator
Simply Healthcare
Apr 2024 - Present (1 year 3 months)
Completed face-to-face comprehensive assessments with members in their homes, assisted living facilities, and nursing homes. Developed and implemented case management plans to include member's needs and goals, involving their support system and healthcare professionals.
Remote Care Coordination Health Guide
Magellan Complete Care
Sep 2014 - Dec 2018 (4 years 3 months)
Guided a caseload of 80 members through their Medicaid insurance benefits and created care plans based on their goals. Completed home visits and provided remote case management services, conducting assessments for members with behavioral health diagnoses.
Intensive Case Manager Supervisor
Federation of Organizations
Supervised intensive case management services, ensuring adherence to program guidelines and client needs. Provided guidance and support to a team of case managers.
Dependency Case Manager
Gulf Coast Jewish Family and Community Services
Provided case management services to individuals and families within the dependency system. Developed and implemented service plans to address client needs and facilitate access to resources.
Adult Behavioral Health Case Manager
BayCare
Apr 2022 - Nov 2023 (1 year 7 months)
Provided case management to Veterans and their family members with behavioral health and substance use issues, completing biopsychosocial and necessary assessments. Created treatment plans based on client needs and goals, linking them to resources and conducting outreach.
Long Term Medicaid Case Manager
Florida Community Care/Independent Living Services
Oct 2019 - Apr 2022 (2 years 6 months)
Provided case management for Long Term Medicaid members residing in Assisted Living and Nursing facilities, completing initial and annual assessments. Developed and reviewed care plans based on member needs, arranging appropriate services and providers.
Hedis Canvassing Team Member
Arrow Strategies/Humana
Apr 2019 - Aug 2019 (4 months)
Completed over 25 home visits daily for Humana members to close Hedis gaps, educating members on their plan and the importance of preventative healthcare. Set up appointments with primary care physicians and assisted members in resolving issues with providers.
Lead Dependency Case Manager
One Hope United
Managed dependency cases, ensuring the well-being and safety of children and families within the dependency system. Collaborated with various stakeholders to achieve positive outcomes for clients.
Waiver Support Coordinator
Gulf Coast Jewish Family and Community Services
Coordinated waiver support services for individuals with developmental disabilities, ensuring access to necessary care and resources. Developed individualized service plans to promote independence and well-being.
Education
Degrees, certifications, and relevant coursework
Mount Saint Mary College
Bachelor of Psychology and Human Services, Psychology and Human Services
Completed a comprehensive curriculum focusing on the principles of psychology and human services. Gained foundational knowledge in supporting individuals and communities through various social and psychological challenges.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Fiona?
You can contact Fiona and 90k+ other talented remote workers on Himalayas.
Message FionaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
