Fiona MacMichael - Crisis Specialist - Centerstone | Himalayas
FM
Open to opportunities

Fiona MacMichael

@fionamacmichael

Motivated case manager with 15+ years of experience.

United States
Message

What I'm looking for

I seek a role that allows me to leverage my case management expertise while fostering client growth and independence.

I am a dedicated case manager with over 15 years of experience in providing comprehensive care and support to individuals in need. My passion lies in structuring care plans that focus on the strengths and needs of each client, ensuring they receive the resources necessary to enhance their quality of life. Throughout my career, I have developed a strong ability to build cross-functional relationships and advocate for my clients, helping them navigate complex systems and achieve their goals.

In my current role as an LTSS Service Coordinator at Simply Healthcare, I conduct face-to-face assessments and develop tailored case management plans that incorporate the needs and support systems of my clients. My previous experience as an Adult Behavioral Health Case Manager for Veterans has equipped me with the skills to handle sensitive situations with compassion and professionalism. I am committed to ongoing monitoring and adjustment of care plans to ensure effectiveness and address any barriers that may arise.

Experience

Work history, roles, and key accomplishments

CE
Current

Crisis Specialist

Centerstone

Feb 2024 - Present (1 year 5 months)

Provided support to individuals in crisis via texting and chatting, assisting in de-escalating crisis situations. Collaborated with individuals to create individualized safety plans and provided necessary resources.

SH
Current

LTSS Service Coordinator

Simply Healthcare

Apr 2024 - Present (1 year 3 months)

Completed face-to-face comprehensive assessments with members in their homes, assisted living facilities, and nursing homes. Developed and implemented case management plans to include member's needs and goals, involving their support system and healthcare professionals.

MC

Remote Care Coordination Health Guide

Magellan Complete Care

Sep 2014 - Dec 2018 (4 years 3 months)

Guided a caseload of 80 members through their Medicaid insurance benefits and created care plans based on their goals. Completed home visits and provided remote case management services, conducting assessments for members with behavioral health diagnoses.

FO

Intensive Case Manager Supervisor

Federation of Organizations

Supervised intensive case management services, ensuring adherence to program guidelines and client needs. Provided guidance and support to a team of case managers.

BA

Adult Behavioral Health Case Manager

BayCare

Apr 2022 - Nov 2023 (1 year 7 months)

Provided case management to Veterans and their family members with behavioral health and substance use issues, completing biopsychosocial and necessary assessments. Created treatment plans based on client needs and goals, linking them to resources and conducting outreach.

FS

Long Term Medicaid Case Manager

Florida Community Care/Independent Living Services

Oct 2019 - Apr 2022 (2 years 6 months)

Provided case management for Long Term Medicaid members residing in Assisted Living and Nursing facilities, completing initial and annual assessments. Developed and reviewed care plans based on member needs, arranging appropriate services and providers.

AS

Hedis Canvassing Team Member

Arrow Strategies/Humana

Apr 2019 - Aug 2019 (4 months)

Completed over 25 home visits daily for Humana members to close Hedis gaps, educating members on their plan and the importance of preventative healthcare. Set up appointments with primary care physicians and assisted members in resolving issues with providers.

GS

Waiver Support Coordinator

Gulf Coast Jewish Family and Community Services

Coordinated waiver support services for individuals with developmental disabilities, ensuring access to necessary care and resources. Developed individualized service plans to promote independence and well-being.

Education

Degrees, certifications, and relevant coursework

MC

Mount Saint Mary College

Bachelor of Psychology and Human Services, Psychology and Human Services

Completed a comprehensive curriculum focusing on the principles of psychology and human services. Gained foundational knowledge in supporting individuals and communities through various social and psychological challenges.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan