Fiona MacMichael

Provided support to individuals in crisis via texting and chatting, assisting in de-escalating crisis situations. Collaborated with individuals to create individualized safety plans and provided necessary resources.

Completed face-to-face comprehensive assessments with members in their homes, assisted living facilities, and nursing homes. Developed and implemented case management plans to include member's needs and goals, involving their support system and healthcare professionals.

Guided a caseload of 80 members through their Medicaid insurance benefits and created care plans based on their goals. Completed home visits and provided remote case management services, conducting assessments for members with behavioral health diagnoses.

Supervised intensive case management services, ensuring adherence to program guidelines and client needs. Provided guidance and support to a team of case managers.

Provided case management services to individuals and families within the dependency system. Developed and implemented service plans to address client needs and facilitate access to resources.

Provided case management to Veterans and their family members with behavioral health and substance use issues, completing biopsychosocial and necessary assessments. Created treatment plans based on client needs and goals, linking them to resources and conducting outreach.

Provided case management for Long Term Medicaid members residing in Assisted Living and Nursing facilities, completing initial and annual assessments. Developed and reviewed care plans based on member needs, arranging appropriate services and providers.

Completed over 25 home visits daily for Humana members to close Hedis gaps, educating members on their plan and the importance of preventative healthcare. Set up appointments with primary care physicians and assisted members in resolving issues with providers.

Managed dependency cases, ensuring the well-being and safety of children and families within the dependency system. Collaborated with various stakeholders to achieve positive outcomes for clients.

Coordinated waiver support services for individuals with developmental disabilities, ensuring access to necessary care and resources. Developed individualized service plans to promote independence and well-being.

Completed a comprehensive curriculum focusing on the principles of psychology and human services. Gained foundational knowledge in supporting individuals and communities through various social and psychological challenges.