Open to opportunities

Laura Pfeifer

@laurapfeifer

I am an experienced care manager and case coordinator delivering compassionate, confidential care coordination and administrative excellence.

United States

Message

What I'm looking for

I seek a client-focused care management or case coordination role in community or behavioral health where I can apply relationship-building, documentation, and care coordination skills within a collaborative, growth-oriented team.

I am a highly organized, detail-oriented care professional with years of experience supporting older adults and individuals with behavioral health and substance-use needs. I prioritize confidentiality, tact, and efficiency when managing sensitive client information.

In my current role as a Care Manager I manage a caseload of 40–60 members, complete comprehensive assessments, develop member-centered care plans, and maintain WI Long Term Care Functional Screen certification. I deliver ongoing care coordination and quality assurance monitoring while meeting strict documentation and deadline requirements.

My background includes CCS care coordination, utilization review, and direct residential support where I reviewed electronic medical records (Cerner), advocated with insurers, wrote appeals, and facilitated treatment team meetings. I am trained in motivational interviewing, strengths-based approaches, CPI, and hold BLS/CPR certification.

I bring strong relationship-building skills across demographics and professional levels, precise documentation habits, and practical marketing experience from independent sales work (social media and Canva). I am committed to teamwork, continuous improvement, and providing person-centered, measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Care Manager

Current

Community Care

Oct 2023 - Present (1 year 10 months)

Manages a caseload of 40–60 members, completing comprehensive assessments, WI Long Term Care Functional Screens, and member-centered care plans to improve engagement and retention.

Care Coordination Case Management Clinical Documentation HIPAA Multitasking

Independent Sales Consultant

Scentsy

Jun 2020 - Dec 2024 (4 years 6 months)

Drove direct and social-media sales, achieving $10k+ PRV within six months and multiple rapid-growth sales awards through targeted customer engagement.

Direct Sales Social Media Marketing Canva Customer Retention Remote Sales Sales Targets

Case Manager / Care Coordinator

Alternatives in Psychological Consultation

Sep 2022 - Sep 2023 (1 year)

Provided CCS care coordination for up to 20 clients, conducting assessments, developing recovery-focused treatment plans, and maintaining program-required documentation to meet timeframes.

Case Management Care Coordination Motivational Interviewing Documentation Treatment Planning HIPAA

Case Manager

Easterseals SouthEast Wisconsin

Aug 2021 - Sep 2022 (1 year 1 month)

Coached high-risk families with individualized Family Support Plans, delivered required screenings (EPDS, ASQ), and coordinated community resources to improve family stability.

Family Support Screening Case Management Resource Navigation Documentation Parent Education

Care Advocate - Utilization Review

Rogers Behavioral Health

Oct 2014 - Jan 2017 (2 years 3 months)

Managed concurrent utilization reviews—averaging 75–100 more reviews/month than peers—advocating with insurers to secure treatment authorizations and drafting appeals to obtain coverage.

Utilization Review Insurance Authorization Appeals Clinical Documentation Concurrent Review

Residential Counselor

Rogers Behavioral Health

Sep 2014 - Jun 2015 (9 months)

Provided resident supervision, led group and individual check-ins, and documented shift notes to support therapeutic progress and maintain safety.

Crisis Intervention Progress Notes Activity Programming

Psychiatric Technician / Unit Secretary

Rogers Behavioral Health

Jun 2013 - Oct 2014 (1 year 4 months)

Assisted treatment teams with vital signs, crisis de-escalation, and clinical charting while maintaining confidential patient records and unit clerical support.

Patient Care Vital Signs Clinical Documentation Unit Clerical Support