Shaïma Sghaïer

I am a dedicated Customer Success Specialist with over two years of experience in client support and complaint resolution. My journey in this field has been driven by a passion for delivering top-tier service and enhancing customer experiences. I thrive on establishing strong rapport with clients through effective communication and problem-solving skills.

In my most recent role as a Dental Success Specialist at JOOVENCE, I efficiently resolved customer complaints and inquiries while promoting clear aligner treatments. My ability to manage new leads and maintain excellent relationships with patients has been pivotal in ensuring a positive treatment journey. I am committed to understanding and addressing individual customer needs, which has allowed me to generate operational reports and recommend improvements effectively.

Previously, I worked as a Customer Assistance Coordinator at TUNIS CALL CENTER, where I handled various customer requests across multiple channels. My experience as a Resource Planning Analyst at TELEPERFORMANCE further honed my analytical skills, enabling me to produce reports that reflect overall contact center performance and identify trends for informed decision-making.