Open to opportunities

Shalom N

@shalomn

Message

Results-driven healthcare professional with strong communication skills.

Spain

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a results-driven professional with over 2 years of experience in healthcare billing and a year of customer-facing experience. My ability to quickly grasp new concepts and adapt to changing environments has been a key asset in my roles. I am dedicated to leveraging my communication skills and problem-solving expertise to benefit your company.

Currently, I work as an MCO insurance biller at TouchSupport, where I manage incoming payments, ensuring financial records meet company standards and regulatory requirements. I also assist in compiling financial reports and perform data entry tasks with a keen attention to detail. My previous role as a case manager at Justpoint allowed me to exceed customer satisfaction metrics while efficiently handling customer inquiries.

Experience

Work history, roles, and key accomplishments

Current

MCO Insurance Biller

Current

TouchSupport

Apr 2023 - Present (2 years 3 months)

Managed incoming payments by tracking, posting, and reconciling them accurately and in a timely manner. Ensured that financial records met company standards and regulatory requirements. Assisted with compiling financial reports by gathering, analyzing, documenting and summarizing data from various sources, and performed data entry, posted ancillaries and completed month-end closing procedures.

MS Office

Case Manager

Justpoint

Aug 2021 - Apr 2023 (1 year 8 months)

Responded to customers and documented communication, addressing customer service inquiries in a timely and accurate fashion. Exceeded quantitative metrics on customer satisfaction, customer service and inquiry volume. Collected source data and entered data into customer service software via a CRM system, summarizing claimant's encounters concisely.

Education

Degrees, certifications, and relevant coursework

Sumy State University

MBBS, Medicine

Studied comprehensive medical sciences, clinical practices, and patient care. Gained foundational knowledge in anatomy, physiology, pharmacology, and pathology.