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SN@shalomn
Results-driven healthcare professional with strong communication skills.
SpainI am a results-driven professional with over 2 years of experience in healthcare billing and a year of customer-facing experience. My ability to quickly grasp new concepts and adapt to changing environments has been a key asset in my roles. I am dedicated to leveraging my communication skills and problem-solving expertise to benefit your company.
Currently, I work as an MCO insurance biller at TouchSupport, where I manage incoming payments, ensuring financial records meet company standards and regulatory requirements. I also assist in compiling financial reports and perform data entry tasks with a keen attention to detail. My previous role as a case manager at Justpoint allowed me to exceed customer satisfaction metrics while efficiently handling customer inquiries.
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Work history, roles, and key accomplishments
TouchSupport
Apr 2023 - Present (2 years 7 months)
Managed incoming payments by tracking, posting, and reconciling them accurately and in a timely manner. Ensured that financial records met company standards and regulatory requirements. Assisted with compiling financial reports by gathering, analyzing, documenting and summarizing data from various sources, and performed data entry, posted ancillaries and completed month-end closing procedures.
Justpoint
Aug 2021 - Apr 2023 (1 year 8 months)
Responded to customers and documented communication, addressing customer service inquiries in a timely and accurate fashion. Exceeded quantitative metrics on customer satisfaction, customer service and inquiry volume. Collected source data and entered data into customer service software via a CRM system, summarizing claimant's encounters concisely.
Degrees, certifications, and relevant coursework
SUMBBS, Medicine
Studied comprehensive medical sciences, clinical practices, and patient care. Gained foundational knowledge in anatomy, physiology, pharmacology, and pathology.
Software and tools used professionally
SpainYou can contact Shalom and 90k+ other talented remote workers on Himalayas.
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