Amarai Suarez

I am a bilingual (Spanish & English) customer success and support professional with over five years of experience in high-volume service environments across healthcare and e-commerce. I specialize in resolving complex billing and product issues while maintaining strong customer relationships and SLA adherence.

My background includes managing enrollments, claims, and billing operations for Medicare/Medicaid programs and supporting SaaS and e-commerce customers through onboarding and technical troubleshooting. I consistently resolve disputes quickly—resolving 95% of billing disputes within 24 hours—and improve operational efficiency.

I am experienced with CRM platforms like Salesforce, QNXT, and Alchemy, and I have supported case management systems such as TruCare and CVS Caremark. I have trained team members on billing compliance and CRM best practices and collaborated cross-functionally to streamline responses to complex queries.

I thrive in remote and hybrid environments, bring a compliance-focused approach (HIPAA, CMS), and seek roles where I can leverage my bilingual communication, technical aptitude, and customer-centric mindset to drive retention and successful outcomes.