Coralus Moreno Gomez

I've improved medical revenue-cycle efficiency at Classic Air Care / IHC by identifying and resolving root causes of claims, accelerating reimbursement through insurer platforms including Novitasphere, UHC, Cigna, Availity, and BCBS.

I maintain high accuracy in data entry, follow claims closely through Independent Dispute Resolution (IDR), and manage employee credentials for insurance portals so teams have the access needed for uninterrupted work.

Previously, at Spectrum Acceptance, I managed the financing department, resolved client accounts involving contract questions and debt reconciliation, and handled support online and by phone. I supervised internal collections operations, coordinated daily work, and mentored collection managers in advanced negotiation techniques.

With more than 10 years of experience in business administration and customer service, I bring bilingual English and Spanish communication, analytical problem-solving, and a commitment to helping teams grow professionally.