At XonicsMedical Billing, I processed medical claims, followed up on unpaid claims, and posted insurance and patient payments. I maintained a 92% accuracy rate and helped reduce accounts receivable aging from 60 to 30 days through proactive follow-up procedures.
I also resolved denied claims and supported training initiatives that improved team efficiency. As a Costumer Service Specialist at Nova patient care, I handled customer inquiries, resolved issues, and routed product feedback to internal development teams.

